Job Description

You are the bridge between the doctor’s recommendations and a patient’s decision to move forward with care. We are looking for a Treatment Coordinator who is confident, compassionate, organized, and committed to helping patients understand the value of their treatment. You will guide patients through treatment plans, insurance benefits, and financial options while helping them feel informed and comfortable saying yes to the care they need.

What you will do

• Build trust and strong relationships with patients while guiding them through recommended treatment
• Present treatment plans clearly and confidently, helping patients understand the benefits of proceeding with care
• Discuss treatment costs, insurance estimates, financing options, and payment arrangements in a professional and compassionate manner
• Help patients overcome barriers to care and feel confident moving forward with treatment
• Follow up consistently with patients who have unscheduled treatment and work to convert treatment acceptance into scheduled appointments
• Schedule treatment efficiently while maximizing provider productivity and meeting production goals
• Coordinate treatment scheduling with doctors, hygienists, and clinical team members to ensure a seamless patient experience
• Verify insurance benefits and explain coverage in clear, easy-to-understand language
• Collect deposits, copays, and balances accurately and in accordance with office policies
• Monitor outstanding treatment plans and maintain active follow-up lists
• Answer patient questions regarding treatment, financial arrangements, and scheduling
• Maintain accurate patient records, treatment notes, and account documentation
• Assist with front office responsibilities as needed, including answering phones and supporting patient flow
• Protect patient privacy and comply with HIPAA requirements

What we need from you

• Reliability. Regular, predictable, on-time attendance for your full scheduled shift is an essential function of this job. The front desk cannot open without you.
• Presence. This is an in-person role. You are engaged, attentive to the patient in front of you, and smiling with a great warm tone.
• A good attitude. You stay calm, friendly, and professional with a ringing phone, a full lobby, and an upset patient all at once.
• Team first. You jump in without being asked, communicate openly, and help the whole office succeed.
• Comfort with money conversations. You can talk about cost and ask for payment clearly and confidently, without pressure and without avoiding it.
• Ownership of the schedule. You treat an open slot or a patient leaving without an appointment as a problem to solve.
• Attention to detail. Insurance, payments, and patient information are right the first time.
• Professional presentation. As the face of the practice, you maintain a high standard for personal hygiene, grooming, and professional dress every shift.

Qualifications

• At least 1 to 2+ years of dental front office experience
• Experience verifying dental insurance and explaining benefits to patients
• Experience presenting treatment plans and collecting patient payments
• Experience scheduling and confirming appointments and managing a provider schedule
• Working knowledge of dental terminology and procedure codes
• Experience with Dentrix Ascend practice management software is a plus
• Strong phone, computer, and typing skills
• [Bilingual English/Spanish is a plus]

Physical requirements

The following are essential to this role and must be met with or without reasonable accommodation:

• Sit or stand at a front desk workstation for extended periods
• Use a computer, keyboard, and multi-line phone throughout the shift
• Speak and hear clearly to communicate with patients in person and by phone
• See clearly at close range to read screens, forms, and insurance documents
• Move between the front desk, lobby, and operatories throughout the day
• Lift and carry office supplies up to [15] pounds
• Maintain professional appearance and personal hygiene standards appropriate for close patient contact, including avoiding strong odors and fragrances

Our hiring process

• Short video interview you complete on your own time, then an in-office interview [and working interview]
• We contact prior employers for references, including questions about attendance, dependability, and teamwork. Please be ready to provide at least two supervisor references.
• Offers are contingent on satisfactory reference and background checks
• New team members complete a 90-day introductory period

What we offer

[Medical, dental, vision / PTO / 401(k) ]