Job Description

🚨 We’re Not Hiring a Customer Success Manager.

We’re hiring a Treasury Advocate. A Product Specialist. A Builder.

📍 London (Hybrid)🌐 Full-time | UK Expansion | Fintech SaaS

💬 The Short Version

Finance teams keep companies moving. Yet most still rely on manual spreadsheets and late-night reconciliations. At Embat, we’re building the system that changes that: a Treasury Management Platform powered by AI, connected to every bank, every system, and every jurisdiction.

Founded in Spain in 2021, we’re now a team of 120+ people across Europe, backed by Creandum (Spotify, Klarna) with a €15M Series A. The UK is our next major market, and we’re looking for someone to help us establish our presence here.

You’ll join a diverse group of nationalities and backgrounds, united by a genuine passion for transforming finance. You’ll also work alongside founders who spent over a decade in Investment Banking at J.P. Morgan before building Embat.

🎯 The Objective

This isn’t a “maintenance” role. We aren't looking for someone to simply oversee a portfolio of stable clients.

Your focus is Value Realisation Once our Implementation team has completed the technical setup, you take the lead. You are the person moving UK finance teams from "we have a new tool" to "we cannot run our business without Embat."

You’ll articulate the Embat story to existing users: from initial curiosity to full-scale adoption. We’ll provide the product, the brand, and the vision; you bring the drive and the financial expertise to ensure Embat becomes the centre of our clients' finance operations.

⚡ What You’ll Do

• Drive Product Adoption: Guide users through the post-onboarding journey, ensuring they transition away from legacy Excel habits to fully leverage our AI-driven features.

• Consultative Relationship Management: Build and maintain strong, long-term relationships with CFOs and Treasurers, acting as their primary strategic point of contact.

• Account Governance: You are the ultimate owner of the customer experience. While our CX team resolves technical tickets, you manage the communication and overall resolution of production issues for your accounts.

• Client Advocacy: Represent the UK market internally—your insights into local finance workflows will directly influence our global product roadmap.

• Monitor Health & Retention: Proactively track customer health metrics. You don’t wait for a client to raise a concern; you identify friction points and resolve them early.

• Commercial Growth: Identify opportunities for expansion and ensure successful renewals by consistently demonstrating the commercial impact of the platform.

• Represent Embat: Engage with clients and attend industry events to build trust and visibility within the London finance community.

🧩 Who You Are

We aren't just checking boxes; we are looking for high-calibre individuals with a commercial mindset.

• Strong Accounting/Treasury Foundation: You understand the mechanics of a balance sheet and the logic of financial workflows. You have the technical "weight" to challenge a CFO.

• The "Dynamic" Professional: You may have a background in the Big 4 (Audit/Advisory) or a similar professional services environment, but you’ve realised you want a more high-energy, client-facing role in Fintech.

• Experience: You bring ~3+ years in a client-facing role—this could be in Customer Success, Account Management, or professional services where you managed senior stakeholders.

• Bilingual Capability: You are native in English to lead the UK market.

• Personal Accountability: You take pride in "owning" the client relationship. You are a calm, authoritative voice during production issues, driving internal teams toward a solution.

• Clear Communicator: You can translate complex financial software into actionable business impact. You are engaging and persuasive without being "salesy."

💡 Why Join Embat

• Help build a new market from the ground up.

• Work directly with founders and the Head of Sales UK, not through layers of management.

• Competitive salary, performance-based incentives, and access to our equity programme.

• Annual leave available from day one + your birthday off.

• Hybrid working setup from our London hub.

• Twice-yearly performance reviews and a clear path for progression.

• Quarterly company gatherings in Madrid or other Hubs for team building.

• A culture that lives our values: Ambition, Humility, and Teamwork.

🧭 Our Values

• Ambition: We stay curious and keep raising the bar, professionally or personally.

• Humility: We treat people like we like to be treated.

• Teamwork: We win and lose together.

🪞 One Last Thing

If you’re reading this thinking, “That sounds like me, and perhaps a bit of a stretch,” that’s exactly the point. We grow our people as fast as we grow our markets. So if you’re ready to shape how the UK’s finance teams work, don’t wait. Apply now.

👉 Join Embat