Job Description

Job Summary

Treasury Management (TM) Fulfillment Specialist 1 will provide mid-level client support and help maintain back office fulfillment of basic Treasury Management products and services onboarding requests. The TM Fulfillment Specialist 1will assist consumer and business clients with Tier C Treasury Management services including but not limited to Online Banking, Mobile Banking, Bill Pay, and wires. The TM Fulfillment Specialist 1 is responsible for the set-up, implementation and on-going maintenance of basic TM service for new and existing clients. The TM Fulfillment Specialist 1 will also be responsible for assisting TMS Management, TM Product Manager, and TM Sales Support Associate as directed.

Key Responsibilities

• Provide fulfillment support for basic Treasury Management products and services including fulfillment of BOSS Events and supporting TM Support and Branch requests.
• Continue to develop and learn all Treasury Management products and services, including Treasury Management setup, back office/client facing system functionalities.
• Learn to support internal TMS Specialists and Call Center employees.
• Support basic client’s on-boarding and maintaining new client relationships through the various department administrative systems.
• Participate in supporting other department responsibilities to include projects and other duties as assigned.
• Escalate and communicate issues to Online Banking TM Fulfillment Specialist 3 or TMS Management for additional support when necessary.
• Strong client service skills, communication skills, basic business writing skills with attention to detail and the ability to self-prioritize.
• Develop a strong knowledge of Bank and TM products, internal policies and procedures to professionally respond to client and branch inquiries.
• Process various requests, including but not limited to:
• Add, Delete and Modify users utilizing the administrative systems.
• Process new enrollment requests for Online Banking; Develop and learn Tier 2 Treasury Management fulfillment.
• Enter service event requests through a Bank specified software.
• Review and close branch referrals through a Bank specified software.
• Work with TM Fulfillment Specialist 3 or TMS Management to open cases with Online Banking vendor via telephone or web whenever outside assistance is needed. Support follow up until resolution is found.
• Learns how to develop the ability to assess; troubleshoot and/or resolve technical issues with PosPay, ACH, RDC and Wire transfers with support of TM Fulfillment Specialist 3 or TMS Management.
• Strong interpersonal skills with the ability to help start supporting projects and an aptitude for using technology to automate processes when beneficial.
• Perform other duties/projects as assigned by TMS Management.

Compliance Responsibilities

Complies with all applicable state and federal banking laws, regulations, and internal policies related but not limited to lending, operations, and deposit requirements, including Bank Secrecy Act (BSA), Anti-Money Laundering (AML) requirements, Office of Foreign Assets Control (OFAC) regulations, Customer Identification Program (CIP) requirements, Financial Elder Abuse reporting laws, Sexual Harassment prevention policies, information security and privacy requirements.

Required knowledge

• Regulation CC
• Regulation D
• Regulation DD
• Regulation E (EFT) Overview
• Bank Secrecy Act
• Privacy Act
• FFIEC
• FDIC Insurance

Knowledge, Skills and Abilities

• Excellent Customer Service Skills
• Proficient in MS Office; Word, Excel, PowerPoint
• Entry level knowledge on Treasury Management products/services
• Highly motivated and self-driven individual who can think strategically, operate independently and take accountability for the function
• Must have ability to multi-task in a fast paced environment and prioritize your focus on most impactful activities while meeting deadlines
• Strong oral and written communication skills when interacting with internal and external clients
• Strong analytical, critical thinking and problem solving skills
• Travel, as required
• Demonstrates a commitment to Client Relationship Building in all areas of job performance
• Proven propensity to learn new technologies and skills quickly
• Critical Thinking, Judgment & Problem Solving Skills
• Ability to respectfully communicate with Management and Co-workers
• Exceptionally organized, efficient and detail oriented

Equipment Operated

• Operates standard electronic computers and customary office equipment required to perform essential job functions.
• Use of equipment is required, with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA).

Physical Requirements & Work Environment

The physical demands and work environment characteristics described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Nothing in this description is intended to limit the availability of reasonable accommodation under applicable law.

• Ability to perform repetitive movements associated with office and computer-based work.
• Ability to sit and or stand for extended periods of time to perform essential job functions.
• Ability to lift, carry, or move objects weighing up to 25 pounds, with or without reasonable accommodation.
• Ability to use hands and fingers to manage, manipulate, or feel objects and operate standard office equipment.
• Work is primarily performed in an office environment with a controlled temperature and standard office conditions.

Education and Experience

• Preferred candidate must have 2 to 3 years of relevant Treasury Management experience; preferably in Treasury Management FulfillmenT.

Minimum Absence Requirement

Some positions within the Bank have been designated as sensitive positions due to access to critical systems, records, or processes. In accordance with Bank policy and sound internal‑control practices, employees in sensitive positions are required to complete a mandatory consecutive absence from essential duties each calendar year to support segregation of duties and independent review.

The required absence will be scheduled in coordination with management to ensure continuity of operations. Administration of absence, including paid or unpaid status, will comply with all applicable federal, state, and local wage and hour and leave laws, including California requirements.

Required Minimum Absence for This Position: Two (2) Consecutive Weeks

Officer Title Eligibility

For qualified positions, the Bank may designate an Officer Title based on the role’s job level, scope of responsibility, and alignment with established competency frameworks. Eligibility for an Officer Title designation is contingent upon the employee meeting defined competency, performance, and experience requirements and is governed by applicable Bank policies, governance standards, and required approval processes.

• This position is not eligible for an Officer Title.

CompensatiOn

The listed range represents the full compensation range for this position. Placement within the range will be determined based on factors including skills, relevant experience, job‑related qualifications, geographic location, and internal equity, in accordance with Bank compensation policies.

• Non‑Exempt Hourly Rate: $20.50 – $30.50 per hour

Disclaimer

This job description is intended to describe the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform other duties as assigned, consistent with business needs and applicable law.

Farmers and Merchants Bank of Long Beach reserve the right to modify, amend, or discontinue job duties or requirements at any time. Nothing in this job description creates a contract of employment, either express or implied, or alters the at‑will nature of employment.

07/19/23