Posting number: 2701-26-20-69
Department: Treasury
Job classification: Treasury Customer Service Representative
Posting type: Open
Categories: Clerical & Data Entry, Customer Service, Tax Administration
The Michigan Department of Treasury Banner with the State Capitol building on a sunny day
Are you looking for a rewarding career that offers continuous learning, meaningful work, and a supportive team environment? If you enjoy helping others, communicating with people, and developing new skills, Treasury’s Tax Administration Services Bureau- Individual Income Tax Division may be the perfect place for you.
The primary function of the Treasury Customer Service Representative is to provide customer service to taxpayers through verbal and written communication and to review and process tax forms and correspondence. Extensive phone and computer work are required.
If you think that this Customer Service Representative position in the Individual Income Tax Division sounds like it could be a great fit for you, click the position description link to learn more about the job
Treasury Customer Service Representative 6-E8 Position Description
Treasury Customer Service Representative 9 Position Description
Treasury Careers (michigan.gov) - Learn why Treasury is a Great Place to Work!
Education
Educational level typically acquired through completion of high school.
Experience
Treasury Customer Service Representative 6
One year of experience responding to customer inquiries and resolving problems.
Treasury Customer Service Representative 7
Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.
Treasury Customer Service Representative E8
Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.
Treasury Customer Service Representative 9
Four years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 7 or one year equivalent to a Treasury Customer Service Representative E8.
View the job specification at: Treasury Customer Service Representative
Every day the contributions and achievements of State of Michigan employees have a direct impact on over 10 million Michiganders across the state. If you're looking for a fulfilling career in state government that can make a real difference in the lives of others, you can find your place working with us. We have opportunities in a number of career pathways, including, but not limited to, business and administrative support, education and human services, IT and computers, medical and healthcare, natural resources, law enforcement and public safety, skilled trades and more.
Join our team for an:
- Opportunity to make a difference
- Challenging and rewarding work
- Competitive salaries
- Fun working environment
- Great benefits (community service, vacation and sick leave, paid holidays, paid parental leave, longevity bonuses)
- Job stability and career advancement
- Flexible alternative and remote work schedules
- Tuition discounts and student loan forgiveness
- Professional development/training
- Employee discount plan
With positions in over 18 state departments, your perfect career fit is waiting for you at the State of Michigan.
From urban centers to beach towns to the great outdoors, the opportunities are endless in Pure Michigan. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.
Ready to join our team? Visit www.Michigan.gov/Employment to search hundreds of state job openings by key word, job type, location, department, job category, salary and more.
The State of Michigan is an Equal Opportunity Employer. We aim to recruit, hire, develop, and retain a diverse and high performing workforce. Our diversity helps drive our creative and effective problem solving, mutual respect, teamwork, and effective communication with the people we serve.
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