Job Description

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Supporting daily treasury operations and corporate programs (credit cards, fleet, merchant services, and travel), partnering with internal stakeholders and external vendors to ensure efficient operations, strong internal controls, while providing a high level of customer service. Improve business performance by delivering financial and strategic insights through strong analysis, tracking key metrics, partnering closely with the business, and process improvements recommendations. Commitment to providing consistent high-quality customer service to internal and external partners daily.

What You'll Do:

Treasury & Banking Operations

• Processes daily wire transactions in accordance with established procedures and timelines ensuring compliance with policies, controls and regulatory requirements.
• Act as a subject matter expert managing banking applications from an administrative aspect. Open and close bank accounts at multiple partner institutions. Manage documentation, signature cards, and user entitlement. Analyze account analysis statements and fees.
• Merchant Accounts– opening/closings, financial data maintenance.
• Performs general ad hoc analysis of financial and operational data for trends and variances.

Corporate Programs (Credit Card, Fleet, Travel)

• Administers the corporate credit card program, including card issuance, maintenance (i.e. limits), and employee support. Monitoring out-of-pocket expenses.
• Supports merchant account administration, including onboarding, maintenance, and user assistance
• Supports the company travel program by partnering with the Travel Management Company (TMC), responding to employee inquiries, coordinating with travel vendors (airlines, hotels, rental cars) and acting as a subject matter expert on travel tools, policies, and processes.
• Administration of the fleet program including- Vehicle ordering/onboarding, addressing operational requests, billing reconciliation, and issue resolution.
• Creates and maintains internal forms, documentation, process materials, and webpage content management (i.e. SharePoint)
• Responds to inquiries and resolves issues in a timely and professional manner.

What You'll Bring:

• 3–5 years of experience in customer service, banking operations, treasury, or financial services
• Experience with wire processing and banking platforms administration.
• Experience supporting corporate programs such as credit cards, fleet, travel, or merchant services
• Bachelor’s degree in finance, Business, Accounting, or related field; or an equivalent combination of education and relevant work experience
• Customer Service - Communicate effectively with employees and vendors via: Phone, Microsoft Teams (Including video), Email (direct and inbox management) maintaining professionalism across all channels.
• Strong proficiency in Microsoft Office, including advanced Excel skills
• Familiarity with Microsoft Teams and virtual collaboration tools
• Familiarity with AI tools (e.g., ChatGPT) to support productivity
• Strong analytical, problem-solving, and critical thinking skills
• Effective organizational and time management skills with the ability to manage multiple priorities
• Demonstrated ability to:
  • Maintain confidentiality and handle sensitive information
  • Work effectively in a fast-paced environment under pressure
  • Provide responsive, professional customer support
  • Communicate clearly and effectively across multiple channels
  • Present information to management and groups, including facilitating training sessions

Pay Range: $64,300.00 - $85,700.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.