职位目标：
客户经理负责 开拓新客户，为客户推荐全方位的银行和个人理财产品，向客户提供优质的服务及专业指导并满足客户在个人理财方面的需求，以达到银行预期的业务目标。
主要职责：
· 审计和合规控制
1) 遵守银行的政策、标准、操作准则/规程、安保及内部控制和合规措施，尤其是分支机构当地的操作规程。
2) 遵守由当地监管机构做出的规则和规定，尤其是那些适用于销售过程的规则和规定。
· 销售银行产品和服务
1) 通过交叉销售、客户推荐、主动升級销售、个人业务关系等方式，获得新客户和拓展新的业务。
2) 通过审慎的财务需求分析/规划确认现有/预期客户的财务需求，推销已获得该城市监管主体许可的存款和理财产品。
3) 将产品及其可能存在的各种风险介绍给客户。
4) 参加各种销售和推广活动（例如实地推广、公司推销活动、路演等），以扩展客户基础和业务网络，在该城市推广银行的形象/品牌。
5) 向 丰盛理财中心经理 反映客户反馈和竞争情况并提出建议。
· 建立关系和个人账户服务
1) 与现有客户保持定期联络，以加强关系，减少客户流失。
2) 为客户提供最新的产品/市场信息及其账户状况，以增加账户 使 用 率 和产品渗透率。
3) 为客户开设账户，完成申请和相关文档。
4) 处理客户的 查 询。
5) 了解最新的产品/市场知识和财务需求分析/规划技能，在与客户交流时展现出高水平的专业能力。
· 客户体验管理
1) 按照银行要求的服务标准为客户提供最优质的服务。
2) 处理和跟进客户的要求和查询，以确保客户满意度。
教育背景和相关工作经验要求：
拥有正规学历，商务或财务相关专业优先考虑；
普通话必须流利；
对当地银行惯例和规定具有良好的理解。
工作经验：
至少拥有在中国财务市场上的 3 年的销售经验。
资质：
拥有基金从业资格证
专业技能要求：
有关银行的产品和服务的知识
财务规划和分析知识、信用评估和分析知识
PRC - Shanghai
Relationship Management
Regular
Full time
DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world.
Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 14 consecutive years from 2009 to 2022.
DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting social enterprises: businesses with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping communities with future-ready skills and building food resilience.
With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com
