Job Description

IMPORTANT NOTICE: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.

The Arlington County Treasurer’s Office is seeking two full-time Payment Specialists for its Operations Division to accurately and efficiently process payment corrections while providing excellent customer service. These employees perform a variety of front-line customer service, technical, and administrative duties. The population served is culturally diverse, with many individuals who have limited English proficiency. These positions must be adept with using technology and adaptable to using multiple complex systems.

Major Job Duties:

• Processing adjustments and refunds, and correcting payment issues for multiple payment types;
• Researching and correcting payment errors across multiple payment platforms and channels;
• Providing excellent customer service by answering customer questions and resolving issues in person, via email, and over the phone;
• Escalating customer issues to the supervisor, deputy, appropriate division, or other County department when necessary;
• Identifying system issues contributing to payment errors, and working with the management team to resolve them;
• Maintaining a broad and current knowledge of overall resources, programs and procedures handled by the Treasurer's Office; and
• Assisting team members with other duties as required.

The ideal candidate will be detail-oriented, organized, and have excellent oral and written communication skills, as well as problem-solving abilities. Additionally, the ideal candidate will exhibit coachability, self-motivation, time-management skills, and the ability to remain professional and calm in a high volume, fast-paced customer service environment. This position requires the ability to multitask and alternate between in-person counter duties and back-office desk duties as needed. The ideal candidate must be adept with technology and using multiple complex systems at the same time, while eliciting, understanding and advocating for customer needs.

Minimum Qualifications:

• High School Diploma/GED or the equivalent; and
• Considerable experience in performing responsible administrative support activities; experience in programs similar to those in the Treasurer's Office, such as working directly with the public in a retail, financial services, or similar customer service environment, is preferred.

Substitution(s): Additional education may be substituted for experience.

Desirable Qualifications: Preference may be given to candidates with experience in one or more of the following:

• Bilingual (English-Spanish) skills; and
• Working directly with the public explaining policies, regulations and/or tax regulations to customers.

Special Requirements

Background Check: A pre-employment criminal records check will be conducted. It will include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You will be required to sign a release authorizing the County to obtain your background information.

Resume Requirement: A complete application includes a resume. Please attach your resume to the application and verify that the details of your application provide further evidence of your experience and qualifications as displayed on your resume.

Please complete each section of the application including the supplemental questions. Your responses to the supplemental questions are required because they provide us with specific information necessary to evaluate your qualifications for this position. These responses are considered part of the selection process. A resume may be attached; however, it will not substitute for a completed application. Incomplete applications will not be considered. Please do not write "see resume" as a response to the questions.

Additional Information

Work Hours: 8:00 a.m. - 5:00 p.m., Monday through Friday. This is not a remote opportunity. Employees are expected to be in the office full-time.

All positions within the Treasurer’s Office are Non-Bargaining (NB).

The official title for this position is Treasury Program Specialist I.

The listed salary above is effective July 1, 2026.

This position is eligible for County government employee benefits that include health, dental, vacation and sick leave, commuter transportation subsidies, tuition reimbursement, as well as a generous retirement plan.

For more information on Arlington County’s generous benefits and retirement plan, click here

Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Learn more about our commitment

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