Job Description

The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958. From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide educational and training opportunities for persons with developmental and intellectual disabilities, The Resource Center has grown into a comprehensive agency providing services to thousands of persons with all types and levels of disabilities.

The Resource Center is the largest non-governmental employer in Chautauqua County with more than 1,300 employees on its payroll.

The mission of The Resource Center is to support individuals with disabilities and other challenges in achieving maximum independence, contributing to their community, experiencing lifelong growth, and enjoying quality of life.

HOUSEKEEPING SUPERVISOR

RESPONSIBLE TO: Residence Coordinator Supervisor/designee

FUNCTION: Coordinates all housekeeping for residential facilities, including IRAs and ICFs. Provides supervision, assistance and training of housekeeping staff in maintaining the sanitation, safety and appearance of the residences. Ensures compliance with pertinent regulations/applicable standards. Assists the agency in ensuring efficiency and cost containment in housekeeping area.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Comprehensive knowledge of housekeeping and custodial processes and protocols. Reliability, flexibility and ability and willingness to work independently with little direct supervision. Ability to supervise staff who are assigned to work in multiple locations throughout the county. Good organizational skills and the ability to adhere to regulatory requirements governing housekeeping in residential facilities. Ability and willingness to travel for work in order to provide oversight is essential. Physical condition commensurate with the demands of the job.

MINIMUM QUALIFICATIONS: Associates degree and two (2) years custodial or housekeeping experience, a minimum of one (1) year of which was administrative/supervisory in nature; OR High school diploma or GED and four (4) years custodial or housekeeping experience, a minimum of one (1) year of which was administrative/supervisory in nature; OR an equivalent combination of training and experience sufficient to demonstrate ability to do the job. A valid driver’s license and use of personal vehicle or equivalent accommodations required.

SPECIFIC DUTIES:

ADMINISTRATIVE:

1. Under the direction of the Residence Coordinator Supervisor/designee coordinates, implements and maintains effective housekeeping procedures and protocols in a professional and skillful manner, ensuring compliance with departmental and agency-wide policies and procedures.
2. Responsible for scheduling and ensuring completion of all major and minor housekeeping tasks, as well as, monthly, seasonal, annual and special cleaning for all assigned sites.
3. Consults with Residence Managers regarding any concerns relevant to maintaining the cleanliness, safety and appearance of the residences. Serves as a resource to the Residence Managers.
4. In conjunction with the Residence Coordinator Supervisor/designee, assumes fiscal responsibility in assigned area by: a. participating in the development of operational and capital budgets b. ongoing monitoring of expenses and revenues c. ordering all cleaning supplies and equipment as needed for all Individualized Residential Alternatives, Intermediate Care Facilities and Residential Administrative Offices, within budgeted parameters. Maintains proper records of same.
5. Responsible for ensuring that all equipment is available and maintained and in safe operating condition.
6. Responsible for completing ongoing updates of SDS sheets to match chemicals used in the department.
7. Participates in Agency Infectious Control Committee, Safety Committee and other committees as needed or assigned.
8. Maintain awareness of housekeeping best practices and actively pursues ongoing improvement - provides agency training and direction for staff.
9. Provides training to direct care staff and management in regard to housekeeping, sanitation and safety.

SUPERVISORY: Responsible for the administrative supervision of assigned housekeeping staff, including but not limited to:

a. Hiring, firing, discipline, performance evaluation, in-service education and training, and ensuring that there are an adequate number of staff to fulfill assigned responsibilities.

b. Ensuring that all assigned staff are knowledgeable of, properly trained in, and compliant with all assigned duties and quality standards, as well as, departmental and/or agency-wide policies and procedures.

c. Organizing and supervising the daily work required, including special projects, as needed or assigned.

d. Ensures sufficient staffing for the department, including development and maintenance of a substitute pool.

e. Trains new Direct Care Staff in performance and completion of housekeeping duties.

f. Coordinates staff orientation with the Training Department and ensures new hires and regular staff receive ongoing trainings.

g. Oversees all aspects of the workforce including timely completion of new hire paperwork, disciplinary actions and other personnel related matters.

h. Maintains awareness of the Collective Bargaining Agreement and regulations.

OTHER: Performs all other related duties as needed or assigned.

REQUIRED TOOLS:

1. Badge Access (all residential locations)
2. E-mail (Internal Account)
3. Internet (With research browsing capabilities)
4. Training Management System
5. Time and Attendance System
6. Purchasing Software
7. Maintenance Software
8. Key2 Purchase

2/89; Rev’d 11/05; 3/19

Residential Services

THE RESOURCE CENTER

Grade 12, Non-exempt

MINIMUM QUALIFICATIONS: Associates degree and two (2) years custodial or housekeeping experience, a minimum of one (1) year of which was administrative/supervisory in nature; OR High school diploma or GED and four (4) years custodial or housekeeping experience, a minimum of one (1) year of which was administrative/supervisory in nature; OR an equivalent combination of training and experience sufficient to demonstrate ability to do the job. A valid driver’s license and use of personal vehicle or equivalent accommodations required.

The Resource Center is an equal employment opportunity employer and will not discriminate on the basis of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, citizenship status, military status, domestic violence status, predisposing genetic characteristics or genetic information, physical or mental disability, any other category protected by law, or any other non-job related characteristic. As needed, The Resource Center will provide reasonable accommodations for disabilities to employees and applicants whenever such accommodation would not create an undue hardship or a safety concern in the conduct of TRC’s operations.