Job Description

The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958. From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide educational and training opportunities for persons with developmental and intellectual disabilities, The Resource Center has grown into a comprehensive agency providing services to thousands of persons with all types and levels of disabilities.

The Resource Center is the largest non-governmental employer in Chautauqua County with more than 1,300 employees on its payroll.

The mission of The Resource Center is to support individuals with disabilities and other challenges in achieving maximum independence, contributing to their community, experiencing lifelong growth, and enjoying quality of life.

Fox Veterans Program Director

RESPONSIBLE TO: ​AED Clinical Operations

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FUNCTION:

To lead all initiatives under the SSG Fox SPG Program. Oversees the Fox team and ensures the seamless delivery of outreach , engagement and all services in or community. As well as maintains the connections to community partners and the VA system. This role is critical in that Even in a small program, VA compliance and coordination require a dedicated leader.

This individual sets the tone for the program, ensures that its runs smoothly, and serves as a role model. The Director is the “face” of the Fox program in the community

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Strong communication, organizational, and leadership skills; proficiency in Microsoft Office; ability to work independently and collaboratively. Strong leadership qualities for this position include charisma, consistency, decisiveness, flexibility, experience, creativity and the ability to inspire cohesion among staff/volunteers. Program Director should be strong ambassadors and advocate for the program in the community. Valid driver’s license and willingness to travel throughout the county and work non-traditional hours for outreach and events.

MINIMUM QUALIFICATIONS

At least 3 years in a related role, preferably with direct experience working with veterans.

Preferred lived experience as a Veteran or someone closely related to veterans and understand military culture. Experience with clinical based tools and evidence based practices related to suicide.

DUTIES

Oversees all grant activities and ensures compliance with 38 CFR Part 78.

Approves safety plans, crisis protocols, and high risk case decisions.

Ensures timely reporting and documentation.

Program Oversight: Supervises staff and manages partnerships with VA Medical Centers.

Community Engagement: Promote the Program through presentations to service organizations, emergency responders, and community groups.

Organizational collaboration: to identify new and develop ongoing community partnerships and organizational collaborations

Educational and outreach: Ensures events and activities for veterans and their families to foster connection and reduce isolation.

Training & Development: Recruit, train, and support veteran mentors; develop specialized training programs.

Resource Navigation: Identify and connect veterans with community and VA resources.

Data & Reporting: Track program outcomes, conduct assessments, and compile reports for stakeholders and funders.

SUPERVISORY:

Responsible for the administrative supervision of assigned staff, including but not limited to:

Hiring, firing, discipline, performance evaluation, in-service education and training and support, and ensuring that there are an adequate number of staff to fulfill assigned responsibilities.

Conducts staff meetings as needed or assigned.

Ensures the competency and professionalism of assigned staff.

Ensures that all services provided by the department adhere to Federal and State laws and regulations governing assigned area(s) of responsibility, as well as, TRC policy and procedure.

ADMINISTRATIVE:

Responsible for facilitating the development of services to veterans and their families.

Assuring maximum utilization of existing programs and services

Prepares, executes and amends as required all policies and procedures pertaining

Ensures that there are clear, consistent and ongoing communications with all staff, including the Executive Management Team (EMT) and the Executive Support Team (EST) regarding policies, procedures, issues, concerns or updates.

OTHER DUTIES: Refer to Appendix.

REQUIRED TOOLS: Refer to Appendix

Fox Program Director – JOB DESCRIPTION APPENDIX

OTHER DUTIES

SPECIFIC DUTIES:

1. Update expense reports
2. Submit Report
3. Verify daily and monthly documentation is completed by support and peers
4. Verify mileage is completed and submitted for authorization timely
5. Verifies and coordinates reimbursement of all staff fees requiring reimbursement per agency policy
6. Reconciliation of credit card charges per agency policy
7. Purchases supplies when needed
8. Contacts and schedules private face-to-face meetings with vendors, as needed.
9. Provides linkage and referral information to veterans regarding available Agency and community resources that support the social determinants of health, as well as any other needed services.
10. Maintains open, ongoing, and effective communication with veterans, members of other departments, and various providers on behalf of veterans who have given appropriate consent.
11. Ensure all expenses fall within the grant budgeted parameter’s.
12. Represents TRC and Fox at community meetings and events while collaborating with community partners to have a positive impact on veterans.
13. Respects the rights of veterans and maintains confidentiality of personal information.
14. Maintain records, track and report all pertinent data as per program management.
15. Ensures all marketing materials, brochures, handouts, presentations are current and reflective of the services provided
16. Other duties as assigned or adjusted as necessary to meet departmental needs.

REQUIRED TOOLS:

1. Badge Access
2. E-mail (Internal Account)
3. Purchasing Software
4. Outlook (Calendar)
5. Microsoft Office
6. Time and Attendance System
7. ARM
8. Key To Purchase
9. Internet (with research browsing capabilities)

The Resource Center is an equal employment opportunity employer and will not discriminate on the basis of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, citizenship status, military status, domestic violence status, predisposing genetic characteristics or genetic information, physical or mental disability, any other category protected by law, or any other non-job related characteristic. As needed, The Resource Center will provide reasonable accommodations for disabilities to employees and applicants whenever such accommodation would not create an undue hardship or a safety concern in the conduct of TRC’s operations.