TRC Executive – Solar Inverter & Battery Support
Loom Solar – Faridabad, Haryana
Full-Time
Renewable Energy / Solar Energy
1–4 Years
Best in Industry + Performance Incentives
Loom Solar
is one of India’s fastest-growing solar energy companies, focused on providing innovative and reliable solar solutions for residential and commercial customers. With a strong distribution network, advanced manufacturing capabilities, and a customer-first approach, Loom Solar is driving India’s clean energy future.
We are looking for technically strong and customer-focused professionals who are passionate about renewable energy and problem-solving.
The TRC Executive will be responsible for handling technical complaints, troubleshooting, and customer support related to solar inverters, lithium batteries, lead-acid batteries, and solar installations. The candidate will coordinate with customers, dealers, technicians, and internal teams to ensure quick issue resolution and high customer satisfaction.
This role is ideal for candidates with technical troubleshooting experience in the solar, electrical, inverter, or battery industry.
Handle inbound and outbound customer calls regarding inverter and battery complaints
Diagnose technical issues through calls, WhatsApp, video support, and remote assistance
Guide customers and dealers with installation checks and basic troubleshooting
Support field technicians and service engineers in issue resolution
Resolve issues related to:
Solar inverters
Lithium batteries
Lead-acid batteries
Installation and connectivity
Product performance complaints
Register and manage complaints in CRM/ERP systems
Ensure timely closure of service tickets as per TAT
Escalate unresolved issues to senior technical teams
Coordinate spare parts and replacement dispatch with logistics teams
Maintain accurate documentation of service activities and resolutions
Provide installation and commissioning support to dealers and electricians
Conduct technical guidance and orientation sessions for channel partners
Support remote commissioning activities and technical queries
Maintain professional and empathetic communication with customers
Ensure high customer satisfaction through timely and accurate support
Reduce repeat complaints through proper diagnosis and guidance
Identify recurring technical issues and report trends
Share customer feedback with product and quality teams
Suggest improvements in troubleshooting SOPs and service processes
Basic understanding of:
Solar inverters
Lithium batteries
Lead-acid batteries
Solar system installation
Electrical troubleshooting
Knowledge of multimeter usage and fault analysis preferred
Familiarity with CRM tools and MS Excel
Strong communication and customer handling skills
Good problem-solving ability
Strong follow-up and coordination skills
Ability to work under pressure and manage multiple complaints
Diploma / ITI / B.Tech in:
Electrical
Electronics
Renewable Energy
Related Technical Field
Experience in solar inverter, battery, or electrical support industry
Exposure to technical troubleshooting and service support
Hindi communication mandatory
Regional language knowledge will be an added advantage
Comfortable handling dealer and customer technical calls
Complaint Closure TAT
First Call Resolution %
Customer Satisfaction Score (CSAT)
Repeat Complaint Reduction %
Daily Ticket Closure Count
Escalation Ratio
Dealer Support Response Time
Monday to Saturday
9:00 AM – 6:00 PM
Opportunity to work in India’s fast-growing solar energy sector
Continuous learning and technical skill development
Leadership and professional training programs
Career growth opportunities in renewable energy
Competitive salary with incentives
Exposure to advanced solar technologies and customer service operations
Gender: Male
Employment Type: Permanent Full-Time
Location: Faridabad, Haryana
Department: Technical Support / Customer Service / Renewable Energy
Interested candidates can apply through:
Basic understanding of:
Solar inverters
Lithium batteries
Lead-acid batteries
Solar system installation
Electrical troubleshooting
Knowledge of multimeter usage and fault analysis preferred
Familiarity with CRM tools and MS Excel
Strong communication and customer handling skills
Good problem-solving ability
Strong follow-up and coordination skills
Ability to work under pressure and manage multiple complaints
B.Tech in Electrical and Communications
Experience in solar inverter, battery, or electrical support industry
Exposure to technical troubleshooting and service support
Hindi communication mandatory
Regional language knowledge will be an added advantage
Comfortable handling dealer and customer technical calls
Complaint Closure TAT
First Call Resolution %
Customer Satisfaction Score (CSAT)
Repeat Complaint Reduction %
Daily Ticket Closure Count
Escalation Ratio
Dealer Support Response Time
Monday to Saturday
9:00 AM – 6:00 PM
Opportunity to work in India’s fast-growing solar energy sector
Continuous learning and technical skill development
Leadership and professional training programs
Career growth opportunities in renewable energy
Competitive salary with incentives
Exposure to advanced solar technologies and customer service operations
Gender: Male
Employment Type: Permanent Full-Time
Location: Faridabad, Haryana
Department: Service Department
Loom Solar, founded in 2018, has rapidly emerged as one of India's Fastest Growing Renewable Energy brands, specializing in the manufacturing of cutting-edge solar panels, inverters, and lithium batteries, catering to diverse sectors including utility-scale, commercial, residential, agriculture, and government projects.
Operating from a state-of-the-art manufacturing facility in Faridabad, Haryana, with a 300MW production capacity, Loom Solar excels in the production of high-quality solar solutions. Loom Solar has experienced rapid growth since the beginning of its journey, expanding its reach to over 500 districts across India through a network of 10,000+ resellers.
Loom Solar ensures maintaining strict quality standards, including ISO 9001-2015 certification and adherence to BIS, IEC, and MNRE guidelines. This commitment to quality ensures the reliability and performance of its products, delivering superior value to customers.
Loom Solar's vision extends beyond product manufacturing. With a strong global presence in 10+ countries including USA, Canada and Saudi Arabia, the company aims to play a pivotal role in India's transition to a greener future by fostering a sustainable energy ecosystem. By providing accessible and affordable solar solutions, Loom Solar empowers individuals and businesses to reduce their carbon footprint and contribute to a cleaner, more sustainable environment.
