LOOM SOLAR PVT. LTD.

TRC Executive

LOOM SOLAR PVT. LTD.  •  Faridabad, IN (Onsite)  •  4 days ago
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Job Description


• Assist dealers and electricians with product installation guidance.  • Conduct technical orientation sessions for channel partners.  • Support commissioning activities remotely.  Quality & Process Improvement • Identify recurring product/service issues and report trends.  • Share customer feedback with product and quality teams.  • Suggest improvements in troubleshooting SOPs and service processes.  Customer Experience • Maintain professional communication with customers.  • Ensure customer satisfaction through timely resolution.  • Reduce repeat complaints through accurate diagnosisKey Responsibilities
Technical Support & Troubleshooting
• Handle inbound and outbound customer calls related to inverter and battery complaints.
• Diagnose technical issues through phone, WhatsApp, video calls, and remote support.
• Guide customers/dealers for basic troubleshooting and installation checks.
• Support field technicians and service partners in resolving technical issues.
• Provide technical resolution for:  o Solar inverter issues  o Lithium battery issues  o Lead-acid battery issues  o Installation and connectivity problems  o Performance-related complaints
Complaint Management
• Register and track complaints in CRM/ERP systems.
• Ensure TAT-based closure of service tickets.
• Escalate unresolved cases to senior technical teams.
• Coordinate with logistics for replacement/spare dispatch.
• Maintain proper documentation of issue resolution.
Dealer & Technician Support
• Assist dealers and electricians with product installation guidance.
• Conduct technical orientation sessions for channel partners.
• Support commissioning activities remotely.  Quality & Process Improvement
• Identify recurring product/service issues and report trends.
• Share customer feedback with product and quality teams.
• Suggest improvements in troubleshooting SOPs and service processes.
Customer Experience
• Maintain professional communication with customers.
• Ensure customer satisfaction through timely resolution.
• Reduce repeat complaints through accurate diagnosis


Requirements


Technical Skills
• Basic understanding of:
o Solar inverters
o Lithium batteries
o Lead-acid batteries  o Solar system installation
o Electrical troubleshooting
• Knowledge of multimeter usage and fault analysis preferred.
• Familiarity with CRM tools and Excel.
Soft Skills
• Strong communication and problem-solving skills.
• Customer handling capability.
• Ability to work under pressure.
• Coordination and follow-up skills.
LOOM SOLAR PVT. LTD.

About LOOM SOLAR PVT. LTD.

Loom Solar, founded in 2018, has rapidly emerged as one of India's Fastest Growing Renewable Energy brands, specializing in the manufacturing of cutting-edge solar panels, inverters, and lithium batteries, catering to diverse sectors including utility-scale, commercial, residential, agriculture, and government projects.

Operating from a state-of-the-art manufacturing facility in Faridabad, Haryana, with a 300MW production capacity, Loom Solar excels in the production of high-quality solar solutions. Loom Solar has experienced rapid growth since the beginning of its journey, expanding its reach to over 500 districts across India through a network of 10,000+ resellers.

Loom Solar ensures maintaining strict quality standards, including ISO 9001-2015 certification and adherence to BIS, IEC, and MNRE guidelines. This commitment to quality ensures the reliability and performance of its products, delivering superior value to customers.

Loom Solar's vision extends beyond product manufacturing. With a strong global presence in 10+ countries including USA, Canada and Saudi Arabia​, the company aims to play a pivotal role in India's transition to a greener future by fostering a sustainable energy ecosystem. By providing accessible and affordable solar solutions, Loom Solar empowers individuals and businesses to reduce their carbon footprint and contribute to a cleaner, more sustainable environment.

Industry
Hardware & Semiconductors
Company Size
201-500 employees
Headquarters
Faridabad, IN
Year Founded
2018
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