Job Description

The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958. From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide educational and training opportunities for persons with developmental and intellectual disabilities, The Resource Center has grown into a comprehensive agency providing services to thousands of persons with all types and levels of disabilities.

The Resource Center is the largest non-governmental employer in Chautauqua County with more than 1,300 employees on its payroll.

The mission of The Resource Center is to support individuals with disabilities and other challenges in achieving maximum independence, contributing to their community, experiencing lifelong growth, and enjoying quality of life.

Assistant Director – JOB DESCRIPTION

RESPONSIBLE TO: Designated Director

FUNCTION:

In close collaboration with the assigned Executive Management Team (EMT) liaison, provides leadership and support to ensure assigned areas of responsibility are Mission Focused, maximize operating performance, adhere to sound business and quality practices, and are in compliance with all applicable regulations. Assists EMT liaison with outcomes planning, supports the development of policies and procedures, ensures a healthy work culture and positively represents the organization at all times.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Must possess excellent interpersonal and written/oral/presentation skills, including the ability to relate to and communicate with diverse stakeholders including customers, family members, peers, staff, governmental personnel, agency personnel, regulatory entities and the community at large. Working knowledge of business practices and procedures, including federal, state and local laws, in assigned area of responsibility. Sound analytical skills with the ability to interpret and synthesize data, identify trends, problem solve, and develop and oversee the implementation of action plans. Demonstrated adaptability and flexibility, including willingness to travel and work non-traditional hours as needed to carry out assigned responsibilities. Physical condition or reasonable accommodation(s) commensurate with the demands of the job.

MINIMUM QUALIFICATIONS

Master’s Degree in Accounting, Business Administration, Human Resources or related field, plus two (2) years of comprehensive financial experience in business operations, one (1) of which must be administrative/supervisory in nature; OR Bachelor’s Degree in Accounting, Business Administration, Human Resources or related field, plus four (4) years of comparable experience, two (2) of which must be supervisory in nature.

IDENTIFIED KEY COMPETENCIES:

Dealing with Ambiguity, Organizational Agility, Process Management, Presentation Skills, Problem Solving, Negotiating, Composure and Business Acumen.

DUTIES

ADMINISTRATIVE:

1. Develops and supports initiatives to improve the quality, effectiveness, and efficiency of assigned operations and services.
2. Prepares, implements and monitors business, operational, and financial plans to ensure financial stability in assigned areas of responsibility.
3. Responsible to ensure procedures are in place in assigned areas of responsibility to promote compliance with agency policies and mitigate risk.
4. Assists in the facilitation of pertinent communication and information sharing, both within and outside of the organization.

LEADERSHIP EXPECTATIONS:

1. Commitment to Mission: Supports the Mission, Vision, Beliefs, policies, philosophies and outcomes of The Resource Center.
2. Support for The Resource Center and Community: Involvement in organizations and activities which reflect and/or support The Resource Center mission/beliefs for purposes of creating public awareness, fund-raising, staff support and community involvement, including participation in The Resource Center-sponsored events and membership.
3. Professionalism: Conducts oneself in an ethical, courteous, respectful and professional manner; promotes good working relationships with other departments, peers, The Resource Center staff members, family members and individuals we support. Maintains confidentiality.
4. Corporate Compliance: Promotes and understands The Resource Center’s policy on corporate compliance to ensure a culture within the Organization that promotes prevention, detection and resolution of challenges.
5. Commitment to Staff Development: Encourages and ensures an environment where staff can develop and advance professionally.

SUPERVISORY:

Responsible for the administrative supervision of assigned staff, including but not limited to:

1. Hiring, firing, discipline, performance evaluation, in-service education, training, development and support, and ensuring that there is an adequate number of staff to fulfill assigned responsibilities.
2. Conducting regularly scheduled staff meetings.
3. Ensuring the competency and professionalism of assigned staff.
4. Ensuring that all services provided by the department adhere to federal and state laws and regulations governing personnel administration and policy and procedure.

OTHER: All other duties as assigned.

OTHER DUTIES: Refer to Appendix

REQUIRED TOOLS: Refer to Appendix

7/2020, 3/31/25

Executive Support

The Resource Center

Salary Grade: Grade 22 – Entry/Support (CFR: 606) Grade 23 – Program (CFR: 606) Grade 24 - Technical/Licensed (CFR: 609)

FLSA Status: Exempt

PTO/CAT: 4

The Resource Center is an equal employment opportunity employer and will not discriminate on the basis of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, citizenship status, military status, domestic violence status, predisposing genetic characteristics or genetic information, physical or mental disability, any other category protected by law, or any other non-job related characteristic. As needed, The Resource Center will provide reasonable accommodations for disabilities to employees and applicants whenever such accommodation would not create an undue hardship or a safety concern in the conduct of TRC’s operations.