Job Description

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care

The Field Service Representative I is responsible for performing basic equipment installation and assisting with routine inspections and testing under supervision. They learn to identify simple issues and carry out standard repairs or adjustments, gradually building confidence in troubleshooting techniques.

MINIMUM REQUIREMENTS

Education: High School Diploma or GED and successful completion of ICIAN FSR training

Experience Specialized Technical Training Demonstrated proficiency in Microsoft and strong capability with general computer software tools required.

Travel: 50%

Work Schedule: This position works between the hours of 6 am and 6 pm, Monday through Friday. Schedule may vary and can include, but is not limited to nights, weekends, and holidays. Ability to work a flexible schedule is necessary.

KEY RESPONSIBILITIES

• Assists with small project execution under supervision (modernization, upgrades, etc.)
• Begins interpreting blueprints and service documentation with guidance
• Supports basic electrical system audits
• Accurately documents site information and prepares initial technical reports
• Communicates with customer coordinators as needed for clarity
• Follows safety procedures and maintains a clean job site, tools, and vehicles
• Provides accurate time and expense records daily
• Properly handles defective parts for return/disposal
• Delivers responsive customer service in support roles
• Gains exposure to serviceable equipment with supervision
• Performs routine inspections and basic testing using standard procedures
• Supports troubleshooting efforts for common equipment faults
• Follows documented guidelines for repairs and adjustments
• Maintains detailed service records and observes safety standards
• Learns and follows company procedures for customer interaction
• Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employees’ ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

How Does FTI Give YOU the Chance to Thrive?

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.

Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.

FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.

Employment is contingent upon successfully passing a background and drug test