Job Description

About this Role

Come be part of an innovative and exciting team focused on helping people connect with solutions offered at First Bank. We are looking for individuals that enjoys using technology to share information to help clients save time, save money, and explore new ways to conduct day-to-day banking. This role will support branches regionally, based on staff required daily to drive efficient branch operations.

The Traveling Banking Specialist role will focus on facilitating client support and ongoing utilization of our banking technology and client interaction within First Bank.

If you enjoy:

• helping people and providing exceptional service
• technology and have a knack for systems
• working in varied locations

This exciting new role is probably for you.

In this Role You Will

• Provide Lobby Leadership and -choreograph- the interaction of the users. Engage clients as they enter the branch and learn about the purpose of their visit
• Personalize the experience by introducing the technology to first-time Interactive ATM (commonly known as ITMs) users
• Educate and introduce other digital solutions such as online banking
• Instruct the user on how to initiate an Interactive Teller session
• Educate users on the benefits of the new technology
• Discuss capabilities and benefits of ITM/Virtual Banking
• Answer questions about technology, services and branch transformation
• Mobile banking and online account opening
• Effectively address concerns to move past client objections
• Communicate feedback and issues to improve client experience
• This role may involve working from multiple retail branch locations on a rotation or in sequence based on technology rollout and schedules
• Role may involve interacting with clients in drive-up locations (where applicable)
• Provide support and staffing assistance in the Midwest-Metro Region

Service Orientation - Consistently demonstrates a -client first- attitude; ensures the client has a complete and satisfactory experience in terms of products/services rendered and questions/concerns addressed.

Communication - Conveys information clearly and concisely in written and verbal form; listens attentively to others and responds based on information received.

Optimism - Maintains a positive view of what is possible and encourages others to overcome obstacles that may arise.

Change Champion - Believes in and supports the vision for change and is a driving force behind change; promotes new ideas and works to remove obstacles.

Qualifications, Competencies and Skills

• High School diploma or equivalent.
• Minimum of 1 year in customer service; or equivalent experience.
• Possess a strong orientation towards servicing customers.
• Have access to a reliable means of moving between branch locations as required and can arrive when scheduled.
• Ability to communicate effectively to various audiences
• Multi-lingual, a plus
• U.S. Military Veterans are encouraged to apply