Job Description

Summary

The Traveler Support Specialist plays a critical role in delivering an exceptional experience for travel clinicians while ensuring accuracy across payroll, billing, and candidate support functions. This role serves as a central point of contact for clinicians, recruiters, and internal teams—resolving pay inquiries, supporting candidate readiness, and providing real-time assistance across multiple communication channels.

This position blends operational coordination, payroll support, and customer service, requiring strong problem-solving skills, attention to detail, and a commitment to delivering a high-quality experience.

Works Closely With

Recruiters, Recruitment Leaders, Payroll, Accounting, Operations, and Customer Support teams to ensure accurate pay, seamless candidate submissions, and a high-quality clinician experience.

Key Responsibilities

• Serve as the primary point of contact for clinician payroll inquiries, providing clear guidance on pay, deductions, stipends, and pay statements
• Troubleshoot and resolve payroll and billing discrepancies, partnering with payroll, accounting, and operations teams to ensure accuracy and timeliness
• Perform payroll and billing corrections while monitoring critical deadlines to protect revenue integrity
• Support recruiting teams by building and formatting submission-ready resumes and ensuring candidate profiles meet client requirements
• Audit candidate documentation for accuracy, completeness, and compliance, coordinating with recruiters to gather missing information
• Manage inbound inquiries through chat, phone, and messaging platforms, delivering responsive and solution-oriented support
• De-escalate sensitive situations and provide professional, empathetic service to clinicians and candidates
• Support lead engagement efforts by responding to outreach campaigns and routing qualified interest to recruiting teams
• Maintain accurate documentation across systems and ensure all updates meet company quality and compliance standards
• Identify opportunities to improve workflows, communication, and the overall traveler experience

Uphold our Core Values

• We Build Trust: We do what we say. We act with integrity and accountability. We earn confidence through transparency and results.
• We Move Forward: We embrace innovation and continuous improvement. We challenge the status quo. We adapt and grow to meet the needs of tomorrow.
• We Lead with Care: We put people first. We build meaningful relationships. We improve lives through empathy, respect, and service.

Other duties as assigned

Supervisory Responsibilities

n/a

Required Qualifications

• Strong problem-solving and critical thinking skills
• Exceptional communication and customer service abilities
• Ability to manage sensitive conversations and de-escalate challenging situations
• High attention to detail with a focus on data accuracy
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment
• Comfort working across multiple systems and platforms
• Proficiency in Microsoft Office Outlook, Word, Excel
• Ability to effectively work in a fast-paced and complex environment and maintain a sense of urgency
• Ability to build and maintain productive working relationships with cross-functional coworkers

Will accept any suitable combination of education, training, and experience

Preferred Qualifications

• Experience supporting payroll, billing, or financial inquiries
• Experience in staffing, healthcare staffing, recruiting operations, or customer support
• Experience with UKG, CRM systems, or customer communication platforms

Compensation and Benefits

$20-22 per hour depending on experience

Benefits (Start Day 1!):

• Medical, Dental, Vision, Life, and Long-Term Disability
• Short-Term Disability, Accident, Critical Illness
• Legal Assistance, Identity Protection, Pet Coverage
• Retirement Plan with Employer Match
• Generous vacation plan + 8.5 paid holidays