Job Description

Travel and Transport Assistant | 11157 | Fixed Term Contract to 31 March 2028 | 37 hours per week | £27,709 to £29,071 per annum | (Grade E) | County Hall, Norwich

We are seeking a Travel and Transport Assistant to work in our busy passenger transport team. The role will be varied but will focus on improving public transport in Norfolk through the provision of information and providing better bus stop facilities.

Tasks will include updating information systems, producing travel information, dealing with bus operators regarding their services, liaising with town and parish councils, raising purchase orders, assessing bus stop locations, replying to public enquiries, and dealing with invoices and payments.

You will need to be hardworking, able to work on your own initiative, and have an enquiring mind to be able to assess what needs doing and how. Site visits across Norfolk will be required so you will need to have a valid driving licence.

This is a very interesting and varied role, helping to deliver the Government and Council's vision for improved public transport across Norfolk.

For further information please contact Martin Stringfellow, Passenger Transport Manager, at martin.Stringfellow@norfolk.gov.uk

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
• ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: Sunday 6th September 2026 at 23:59

All other applicants closing date: Sunday 20th September 2026 at 23:59