Job Description

Company Description

Sutherland is seeking an attentive and goal-oriented person to join us as Consultant – Sales and Support Customer Care. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

We are seeking a detail-oriented and empathetic Travel Support Consultant to join our team in Hyderabad, India. In this role, you will be the go-to resource for employees requiring travel support, managing all aspects of corporate travel arrangements while ensuring compliance with company policies and regulatory requirements. You will combine organizational excellence with exceptional customer service to create seamless travel experiences for our workforce.

• Coordinate and arrange comprehensive travel itineraries including flights, accommodations, ground transportation, and visa documentation for employees
• Provide proactive support and guidance on travel options, cost-effective solutions, and best practices to optimize travel experiences
• Process travel requests and manage bookings through various travel management systems and vendor platforms
• Handle travel-related emergencies and resolve issues promptly, including flight changes, cancellations, and unexpected complications
• Manage travel expense tracking, reimbursement processing, and ensure compliance with company travel policies and budgetary guidelines
• Maintain accurate and organized travel records, documentation, and databases for audit and reporting purposes
• Communicate effectively with travel vendors, airlines, hotels, and external partners to negotiate rates and resolve service issues
• Provide consultation on visa requirements, travel regulations, and international travel procedures relevant to employee destinations
• Monitor and update travel policies, ensuring all team members are informed of changes and new procedures
• Prepare travel reports and analytics to support management decision-making and policy optimization

Qualifications

• Proven experience of 2-3 years in travel coordination, travel support, or related customer service roles
• Strong organizational and time management skills with the ability to manage multiple travel requests simultaneously
• Excellent written and verbal communication skills with the ability to interact professionally with employees and external vendors
• Proficiency with travel booking systems, expense management software, and customer relationship management (CRM) platforms
• Comprehensive knowledge of travel policies, visa requirements, and international travel regulations, particularly for Indian and global destinations
• Detail-oriented approach with strong accuracy in managing bookings, documentation, and financial transactions
• Problem-solving mindset with the ability to handle travel emergencies and unexpected situations calmly and efficiently
• Familiarity with corporate travel management best practices and vendor management
• Ability to work independently and as part of a team in a fast-paced environment
• Knowledge of Indian travel regulations and experience coordinating international travel from India is preferred
• Experience with travel expense management platforms and multi-currency transactions is preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.