Job Description

The Corporate Travel Support Department is looking for a Customer Travel Specialist to join our team. The Customer Travel Specialist will be responsible for making travel arrangements for Caesars guests through various booking systems. Arrangements can include individual guests, C.COM Bundle Solution, group bookings, hotel stays, ground transportation, celebrity and special events, and cruise and tour packages obtained through preferred suppliers. Reservations must maintain the highest level of accuracy, confidentiality, cost effectiveness and timeliness.

• Book customers through GDS (SABRE) and hotel systems through various inbound channels.
• Demonstrated knowledge of fare construction principles, exchange procedures and airline policies
• Quoting fare and fare rules to the customer and process tickets, exchanges, refunds, MCO and partials
• Monitoring queue and follow up on pending request, while processing various reservation requests simultaneously
• Utilize all preferred vendors when making various travel arrangements and comply with contractual rules and guidelines.
• Have a broad understanding of NDC Content and how it impacts bookings and invoicing.
• Be able to research anomalies in accounting both in mid and back office
• Provide back up new user registration approvals for employee travel self-registration.
• Must be knowledgeable and up to speed on trends within the overall travel industry.
• Politely gives consistent, timely and accurate information and finds answer when unsure.
• Ensure proper alignment with all internal teams through proactive communication strategies.
• Update profiles in Sabre using native commands.
• Maintains confidentiality of sensitive information
• Other duties as assigned.

EDUCATION and/or EXPERIENCE:

• Previous inbound sales experience, preferably in a Travel Agent, hospitality, hotel or Leisure sales area
• Sales experience or demonstrated ability to convert calls to bookings and to upsell customers to higher yielding products and services
• GDS (Sabre preferred) or Airline software certifications strongly preferred
• High School Diploma required.
• Some college preferred.

All job duties will be focused on giving superior customer service and ensuring all travel preferences are met advised, and/or documented.

• Ability to think independently in making decisions; ability to effectively manage time and perform multiple tasks simultaneously.
• Prefer previous experience with hotel/casino management systems, GDS, phone systems and Microsoft Office.
• Excellent interpersonal, team building and problem solving skills required.
• Must have excellent customer service skills.
• Must present a well-groomed professional appearance.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences. Must have excellent oral and written communication skills.
• Must be able to listen and respond to visual and aural cues.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.