Job Description

Travel & Reservations Consultant

Sydney, NSW and Melbourne, VIC

Full-time position: $60,000 - $70,000 per year + superannuation

*NOTE* Two positions available

About the Business

Urban Rest is a high-growth flexible living operator and technology platform disrupting the serviced apartment and corporate housing space across APAC and Europe. The business focus is on owning the distribution layer for the contracted travel market into living assets, while delivering a consistent brand and guest journey through technology. Urban Rest also offers physical asset operation services that enable branded accommodation assets such as hotels to be managed with greater efficiency and distributed to contracted clients such as enterprise, government, insurance and SME clients. We provide the digital infrastructure and services that connect institutional living-sector assets and the contracted travel market at scale. Our mission is to make flexible living seamless.

Benefits and Perks

• Employee, friends and family discounts at at Urban Rest properties
• One flexible work from home day per week when business allows
• Mental Health Leave days and Volunteer days available
• Regular team socials and events
• As the company grows, this role will provide plenty of room for career growth and progression
• We’re a social bunch and we strive to have a fun, friendly, and collaborative work environment
• Pet friendly (for house-trained and well-behaved pets) office in Surry Hills, close to public transport

About the Role

The Travel & Reservations Consultant is responsible for managing the booking process for Urban Rest properties and being the liaison between customers and the company until the point of booking. Their main focus is on assisting clients with booking requests and successfully converting these into bookings for Urban Rest properties. They use relationships and selling techniques to ensure customer satisfaction during this phase and successfully hit conversion rate targets. The Travel & Reservations Consultant also assists clients with arranging of ancillary services such as private transfers, mid-stay cleans and meet & greet services.

Responsibilities

• Building a deep understanding of the Urban Rest product offering in order to match products to customer booking requests and continuously communicating the value of Urban Rest.
• Generate quotes and respond to individual quote requests by customers via email, telephone and web chat.
• Work with travel partners to ensure that quotes are submitted within the various client frameworks, required format and appropriate channels based on their individual needs.
• Make reservations in the property management system and trigger invoices and booking confirmations to customers and guests.
• Optimise inventory where appropriate in partnership with the Reservations and Customer Success Manager as well as Revenue & Distribution team.
• Book and organise ancillary services for clients such as airport transfers, grocery deliveries, mid-stay cleans and Meet & Greet services.
• Manage invoices and payments for bookings with clients including keeping track of unpaid invoices and chasing payment.
• Use sales techniques to maintain a set conversion rate for bookings and optimise revenue generation for the company. Cross sell locations where required and upsell additional services.
• Work closely with the Sales and Account Management teams to optimise the booking process for corporate clients and travel partners.
• Following up on outstanding quotes and appropriately documenting the reasons for a lost opportunity.

What We Look For

Essential

• Availability to work across a 7 day roster
• Must hold full working rights in Australia
• Very strong relationship skills; ability to manage different types of stakeholders and personalities
• Strong communication skills
• Problem solving skills; being able to find solutions to alleviate pain points for clients
• Flexible: being able to handle large volumes of emails and calls and prioritise appropriately
• Strong attention to detail

Desirable

• Professional demeanour and strong ability to establish positive relationships with others
• Strong ability to multitask
• Comfortable working with multiple groups within the business
• A background in reservations or customer service roles preferred

Diversity & Inclusion

At Urban Rest, we extend our invitation to candidates from Indigenous, neurodiverse, disabled, international and diverse cultural backgrounds. Our commitment to fostering an inclusive workplace ensures that all applicants receive the necessary support and accommodations throughout the recruitment and onboarding process. We encourage candidates from various backgrounds to apply, as we value diversity and believe in creating an environment where everyone can succeed. Please let us know if you require any additional adjustments or support to help you through this process so you can shine as the best version of yourself.

How to Apply

Please submit your application through the link on this website by including an up-to-date resume with relevant skills and experience, alongside a cover letter addressing how you meet the criteria and your interest in the role.

If you want to learn more about our company please see our website - https://www.stayurbanrest.com

We look forward to hearing from you!