Job Description

Love Travel? Join Fine Tours Group as our newest Product Specialist!

Fine Tours Group operates a multichannel strategy, selling travel predominately to international visitors. Supported by sophisticated technology, our dedicated team of New Zealand travel and tourism specialists offer highly tailored and ready-made tours with bespoke advice. We ensure our customers get the best experience possible. Curating the best experiences for our customers is what drives us, and we are proud to bring New Zealand & Australia to the world!

Our dedicated team of Product professionals provides the Sales team with relevant and useful advice on the products and activities available, ensuring our customers ultimately get the best experience possible.

The Product specialist is responsible for managing products that will meet the needs of the customer and are aligned with the business objectives, as well as managing the products within their portfolio.

They will support the organisation of supplier and product training to ensure that the sales teams have a sound understanding of our products. The role will build strong relationships with our Marketing and Sales team to ensure customer data is analysed and reviewed to align with the customers demand.

What you'll do

• Develop strong understanding of New Zealand product portfolio, as well as deep specialist knowledge of identified product areas.
• Manage and review existing products within the portfolio, refreshing where needed to ensure they are aligned with market demands.
• Designing high-value, bespoke itineraries.
• Build relationships with the sales & marketing teams to understand customer feedback and trends.
• Understand financial impacts of products and itineraries to ensure that the products sold are financially sound.
• Support ensuring the internal system is accurate and product rates are up to date, and supporting with loading when required.
• Support the sales team with queries & ensuring they have the information needed to effectively communicate with customers
• Handle the day to day operational relationships with Suppliers, including collecting and updating H&S information.
• Sourcing rates from suppliers & participating in product updates.

What we're looking for

• Travel and Tourism experience: Minimum two years of experience in NZ Travel Industry, including strong knowledge of New Zealand Tourism Products and experiences.
• Proactive Logic: Commercial common sense with a "find a way" attitude toward logistics and roadblocks.
• Eye for detail: Great attention to detail in data entry, contract management, and system updates.
• Organisational Skills: Advanced time management skills with the ability to prioritize tasks based on Business Impact, Urgency, and Team Requirements.
• Digital Proficiency: Strong understanding of G-Suite and the ability to achieve a strong understanding of our other systems.
• Stakeholder Synergy: Excellence in building and maintaining high-trust relationships with both internal teams and external local vendors/operators
• Team player: An open-minded team player who balances individual targets with the collective goals of the product team.

Why you'll love working with us

• Impact: Play an important role in helping travellers experience New Zealand.
• Team: Work in a friendly, supportive and collaborative environment where wins are celebrated.
• Growth: Real opportunities to learn and develop with a growing business.
• Perks: Hybrid working framework, travel benefits, birthday leave, company social club.

This role is a Full-time position, based in beautiful Wanaka. Training will be provided.