Job Description

Accountabilities:

• Receive confirmed flight bookings from the Ticketing team and create or update complete trip records, including passenger information, flight details, seat assignments, meal preferences, and frequent flyer information.
• Build and maintain accurate itineraries and prepare client invoices using billing platforms such as FreshBooks or similar tools, following established review and approval procedures.
• Verify that payments have been received and correctly recorded before any itinerary, invoice, or other deliverable is shared with the client.
• Cross-check payment information across multiple platforms, including credit card, bank transfer, PayPal, and other digital payment methods, and promptly escalate discrepancies to the Team Lead.
• Coordinate additional travel services such as airport transfers, seat selections, special meals, and other client requests, ensuring all confirmations are accurately documented.
• Send approved itineraries and invoices to clients through the designated communication platform using clear, warm, and professional messaging.
• Maintain real-time accuracy across client management, billing, and travel systems, ensuring passenger details, flight information, invoice amounts, and payment status remain consistent.
• Ensure booking-related tasks are actioned promptly and that no task remains unattended for more than 30 minutes during your shift.
• Collaborate closely with Team Leads, Ticketing, and Client Service teams to manage changes, resolve discrepancies, and escalate complex or client-impacting issues appropriately.

Requirements:

• 1–2+ years of experience in travel operations, hospitality administration, client coordination, or a comparable role involving detailed records and multiple operational systems.
• Hands-on experience creating or managing invoices through FreshBooks, QuickBooks, or a similar billing platform.
• Experience verifying, reconciling, or tracking payments across multiple methods, such as credit cards, bank transfers, PayPal, or digital payment platforms.
• Strong attention to detail and a demonstrated ability to identify inconsistencies across systems and take appropriate action rather than overlooking them.
• Excellent written communication skills, with the ability to communicate with clients in a polished, professional, and personable manner.
• Strong organizational and multitasking abilities, particularly when managing multiple bookings and priorities during busy shifts.
• Experience with itinerary-building platforms such as Travefy, Axus, TravelJoy, Tourwriter, or similar tools is a plus.
• Previous experience in luxury hospitality, premium travel, or high-touch client service is advantageous.
• Familiarity with CRM, client communication, or task management tools such as Asana is a plus.
• Working knowledge of travel-specific passenger information, including Known Traveler Numbers (KTN) and Frequent Flyer Numbers (FFN), is beneficial.
• A genuine interest in travel and a commitment to delivering seamless, accurate, and high-quality client experiences.
• A willingness to learn is valued; you do not need to meet every requirement if you bring strong transferable skills and the drive to succeed.

Benefits:

• Competitive compensation of $500–$600 USD per month, depending on experience.
• Performance-based compensation reviews with clear milestones tied to professional progression.
• Fully remote working arrangement from India.
• Opportunity to work with high-value international travel bookings and premium clientele.
• Exposure to travel operations, payment verification, invoicing, itinerary management, and high-touch client service.
• Collaborative support from experienced Team Leads and cross-functional operational teams.
• Opportunity to develop expertise in travel technology, client management, billing, and premium travel operations.
• Rotational or fixed US shifts may be required to support round-the-clock client travel needs.