Job Description
We are looking for a Travel Operations Specialist with the Global Distribution System (GDS) skills to join our team in the Tallinn office.
If you're passionate about providing world-class customer service and are looking for a good working environment and fun atmosphere, we may have just the perfect fit for you!
, tasks:
- Manage booking and ticketing of travel to support FIT, Groups, Corporate, and Crew bookings, in line with our negotiated contracts, pricing and fees, and service and quality standards
- Ensure a cost-effective and efficient approach to all bookings, with a focus on customer experience and internal service delivery
- Handle changes, cancellations, and adjustments as needed, recovering refunds when possible
- Coordinate directly with customers and local suppliers during emergency situations to assist with travel arrangements through all of our communication channels (e.g. via phone, email etc.)
- Support Irregular Operations, emergencies, and Schedule Changes Travels as needed
- Support events and VIP travel as needed
- Maintain confidentiality of personal information, traveler information, and trade secrets
- Assist Accounting with cost or confirmation requests as needed
- Be up to date with trainings, product knowledge, and GDS skills
- Assist with ad hoc projects as needed
Requirements:
- Good knowledge of booking systems, documentation procedures, and other processes, with excellent knowledge of GDS (e.g. Amadeus, Sabre), MS Office and Reporting tools
- Reservation skills for domestic and international reservations, including air, hotel, rail & transportation
- Fluent English; other languages beneficial
- Desire to provide good customer service, good communication skills
- Cooperative and a dedicated team player, also able to work independently
- Experience in the travel industry
Here's what we offer:
- Time to Unwind Say hello to 6 extra days off on top of your 28-day annual vacation. Your well-being matters!
- Stay Fit, Stay Insured Enjoy a flexible benefits package that includes sports compensation. Stay active, stay healthy! Or we've got you covered with extra health insurance. Your health is our priority.
- Learn and Grow Get support for your language learning journey. Expand your horizons with us.
- Voyages of a Lifetime Enjoy fantastic staff benefits for our company's voyages. Pack your bags, we're going places!
- Positive Vibes Only Immerse yourself in our friendly, positive, and fun atmosphere. Work doesn't have to feel like work!
- Ambition Meets Enthusiasm Be surrounded by enthusiastic and ambitious colleagues. We're all in this together!
- Party Time! Join in on different team and company events - Christmas party, Summer days, Health Month, and more. Let's celebrate together!
- World at Your Feet Experience a truly international working environment and carve your career path. The world is your oyster!
Ready to embark on this exciting journey with us? Apply now and let's create something amazing together!
Hurtigruten is one of Norway's strongest brands and is a spearhead in Norwegian and international tourism. Its ships have been operating in and exploring some of the most challenging waters in the world since 1893; the roots go back to the Norwegian polar heroes.
Hurtigruten Estonia OÜ is the Estonian branch of the company, focused on sales and services including a wide range of support functions. In the Tallinn office, there are over 200 employees from 40 countries. We are looking for more travel and tourism enthusiasts to join our Team in Tallinn.
What we are looking for
- Experience in the travel industry
- Good knowledge of booking systems, documentation procedures, and other processes, with excellent knowledge of GDS (e.g. Amadeus, Sabre) , MS Office and Reporting tools
- Reservation skills for domestic and international reservations, including air, hotel, rail & transportation
- Fluent English: other languages beneficial
- Desire to provide good customer service, good communication skills
- Cooperative and a dedicated team player, also able to work independently
Additional information:
Working time is MON-SUN 07:00-22:00 based on monthly schedules.
We can hire people with EU living and working permits only.
Monthly salary starting from 2100. EUR (gross).
