Job Description

Job Title: Travel Operations Coordinator

(Remote Opportunity)

FlyFlat is redefining luxury and high-volume travel operations by combining precision, speed, and personalized service. Our concierge and travel operations teams ensure seamless billing, itinerary creation, and client support. With a focus on excellence and efficiency, we empower our clients to travel effortlessly while supporting our global team members with the tools and environment they need to thrive.

Introduction: As a Travel Operations Coordinator at FlyFlat, you will play a central role in ensuring smooth client experiences by managing billing, payment workflows, and polished itineraries. This remote role is ideal for someone detail-oriented, organized, and proactive, with a passion for travel logistics. If you excel in fast-paced environments and enjoy problem-solving, this opportunity will allow you to grow and make a meaningful impact.

Responsibilities:

Billing & Payment Processing

• Create and manage invoices using FreshBooks.
• Handle multi-method payments including Stripe (credit cards), Crypto, PayPal, Wire, and ACH.
• Track and reconcile client payments across multiple methods.
• Collaborate with internal teams to ensure billing accuracy and resolve discrepancies promptly.

Itinerary Management

• Build polished, client-ready itineraries using Travefy.
• Select seats and incorporate relevant travel preferences and memberships (e.g., Known Traveler Number, Frequent Flyer Numbers).
• Coordinate with Concierge and Booking teams to ensure accurate and timely delivery of all client-facing documents.

Operational Support

• Support execution of daily booking workflows and related tasks
• Ensure bookings and related operational actions are completed accurately and on time
• Follow internal SOPs and identify opportunities for process improvement.

Qualifications

• 1-2 years experience in travel operations, coordination or related roles.
• Prior experience with FreshBooks, Stripe, and/or other invoicing tools
• Familiarity with itinerary-building platforms (especially Travefy).
• Working knowledge of travel logistics, including passenger information and preferences (e.g., KTN, FFN).
• Comfortable working in a remote, fast-paced environment.
• Strong organizational skills with attention to detail and accountability.
• Familiarity with collaboration tools such as Slack, Google Sheets, and Asana is a plus.
• Strong written and verbal English communication skills.

Conclusion: Joining FlyFlat as a Travel Operations Coordinator means stepping into a dynamic, global environment where your attention to detail and commitment to excellence will directly shape client experiences. With opportunities for career growth and exposure to high-volume luxury travel operations, you will play a pivotal role in driving our mission of seamless and memorable journeys.

Compensation and Employment Details:

• Full Time, 5 days per week
• Compensation $500 - $800 per month depending on experience.
• Shifts: 9 hour shifts (including 1 hour lunch break); day or night depending on business needs

We are excited about the possibility of you joining us in this venture and look forward to seeing the profound impact you will have on our organization.