Job Description

As a Travel Manager, you could be exposed to many dynamic automotive environments and have the opportunity to meet and work with colleagues in the following states: Alabama, Arizona, Georgia, Indiana, Illinois, Kentucky, Michigan, Mississippi, New York, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, and West Virginia.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Provide Empowerment by guiding and developing regional leaders, setting clear expectations, and actively holding teams accountable to company and customer standards
• Drive Empowerment by identifying, coaching, and developing on-site talent and future leaders to strengthen team capability and performance
• Demonstrate Ownership by managing designated customer sites and travel team operations, ensuring seamless coordination of logistics and day-to-day execution
• Take Ownership by collaborating with senior leadership to develop and implement inspection strategies, policies, and procedures aligned with company objectives
• Maintain Ownership by establishing KPIs and quality metrics, monitoring performance, and driving continuous improvement across inspection processes
• Exercise Ownership by investigating, tracking, and resolving quality issues and non-conformance events to ensure timely resolution and customer satisfaction
• Deliver Care through high-quality service, consistent communication, and strong relationships with customers and employees
• Reinforce Care by conducting site audits and assessments, coaching teams, and implementing corrective actions to uphold compliance, safety, and performance standards
• Promote Care by fostering teamwork and a culture of continuous improvement focused on service excellence
• Ensure Transparency by managing performance through structured feedback, including regular reviews and ongoing development conversations
• Practice Transparency by documenting performance issues, disciplinary actions, and corrective measures clearly and consistently
• Maintain Transparency by communicating findings, updates, and outcomes related to customer concerns and operational issues
• Operate with Honesty by maintaining open, clear communication with leadership, HR, customers, and team members
• Uphold Honesty by ensuring accuracy in data entry, time reporting, and customer billing, while promoting integrity and trust across the organization

Minimum Qualifications

• Excellent oral and written communication skills
• Ability to maintain composure under pressure and foster a sense of control
• Flexible schedule to support various shifts and locations
• An energetic and achievement-oriented attitude
• A dedication to customer service and an “expert-level” of knowledge about clients
• Reliable transportation, valid driver’s license, and vehicle insurance
• Ability to travel within the operating region

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• The Assistant Regional Manager is expected to travel to various sites within their branches, and reliable transportation is required
• The employee must, on occasion, support, train or demonstrate inspection processes as needed
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• This role requires the use of safety equipment including, but not limited to, eye safety glasses, hearing protectors, work boots, gloves, and hardhats.
• The noise level in the work environment is usually moderate.