Job Description

Travel Lifestyle Manager (Zurich)

Ten Group is a global leader in lifestyle and travel services.

Since 1998, we have helped world-renowned companies achieve exceptional customer satisfaction and loyalty through personalized, premium, and expert service. Today, we partner with more than 50 global companies and operate from 22 locations across major financial cities, serving millions of customers in over 52 countries.

To strengthen our team in Zurich, we are looking for a dynamic, motivated, and flexible Travel Lifestyle Manager

About the Role

As a Travel Lifestyle Manager, you will deliver high-quality, tailor-made travel and lifestyle services to premium cardholders. You will combine strong product knowledge, customer focus, and sales skills to create exceptional travel experiences.

You will work in a fast-paced, international environment where service excellence and attention to detail are key.

Key Responsibilities

• Provide consulting and sales support via phone and email in German, French and English
• Design tailor-made travel solutions including flights, hotels, villas, car rentals, rail, cruises, private jets, yachts, transfers, and VIP services
• Prepare customized travel offers, itineraries, and full travel documentation
• Handle administrative processes including visa support and booking coordination
• Deliver a high level of personalized service based on client needs and expectations
• Actively identify and promote relevant lifestyle services through cross-selling

Hybrid / Remote Work Requirements

• Location: Switzerland
• Hybrid model: minimum 2 days per week in the Zurich office (if within commuting distance)
• Secure and quiet home office environment required (if working remotely)
• Stable internet connection meeting minimum speed requirements
• Internet speed test and screenshot submission required during the hiring process
• Final work arrangement confirmed in later interview stages
• Office-based work option available upon request
• During the first week of employment (Week 1), employees are required to work 100% from the office to support onboarding, cultural immersion, and initial setup.
• A Work-From-Home (WFH) assessment will be assigned on Day 1 and must be completed within the first week.
• From Week 2 onwards, employees may transition to a hybrid working arrangement, subject to successful completion and passing of the assessment.
• Exceptions may be considered on a case-by-case basis where necessary.

What We Offer

• International, collaborative and supportive team environment
• Attractive benefits including travel discounts and study trips
• Up to 60% remote work flexibility
• Access to exclusive, high-end client portfolio
• Regular networking and partner events
• Diverse and dynamic daily responsibilities
• Sabbatical opportunity after 5 years of service
• Remote working holiday options
• Strong career development in a global, agile organization
• Inclusive workplace culture that values diversity and equity

About Ten Lifestyle Group

Ten Lifestyle Group is a global luxury concierge service supporting High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients with premium travel and lifestyle management.

Our mission is to become the world’s most trusted service company, combining proprietary technology with the expertise of highly skilled Lifestyle Managers.

Ten is a certified B Corp and part of a global movement committed to positive social and environmental impact.

We are growing rapidly and continue to innovate to improve the lives of our members and clients worldwide.

Diversity & Inclusion

We value diversity of thought, culture, and experience. Inclusion is a core part of our company culture, and all hiring and promotion decisions are based on merit, competence, and business needs.

Recruitment Note

Ten works exclusively with selected recruitment agencies. We are not currently accepting additional agency partnerships and do not accept liability for unsolicited agency submissions.

Requirements

• Completed commercial training or equivalent qualification

• Several years of professional experience in the travel industry, at tour operators, or in travel agencies
• Solid GDS knowledge (preferably Amadeus) and excellent destination knowledge
• Fluency in German, English, and French, both written and spoken (all three languages required)
• Passion for travel, luxury, gastronomy, events, and culture
• Strong communication skills and a strong service orientation
• High quality awareness and attention to detail
• Full-time availability
• Unfortunately, career changers cannot be considered for this position

Benefits

• Our employees are at the center of our company. We foster a culture of recognition and appreciation through regular performance reviews and the annual Extra Mile Awards, where we celebrate those who deliver outstanding performance in their roles.
• We also encourage all employees to bring their personal goals and interests into their careers at Ten and support them at every step of their development journey.