Job Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Purpose:

Handling of corporate credit card program administration and all employee related activities for Roche Services & Solutions Americas in Costa Rica.

Reports to:

T&E Services Manager

Direct reports:

None

Key Administrative Responsibilities

The corporate card administrator handles day-to-day operational functions for the corporate card program, promotion of the P-Card and T-Card program and adheres to the established Service Level Agreements. Candidates will work closely with the end-user community, the p2p helpdesk, corporate credit card manager to ensure alignment of priorities, goals and related activities.

This position includes but is not limited to the following tasks:

• Processing P-Card and T-Card applications (follow process for credit card approvals)
• Verify and confirm credit card training has been completed
• Monitor credit card usage and notify travel services
• Process and manage P-Card and T-Card applications within CitiManager, ensuring data integrity and compliance
• Update systems (example: FileMaker) to indicate application has been sent to Citibank for processing
• Process P-Card and T-Card maintenance forms, limit increases, restriction lifts
• Manage employee inquiries and requests via ticketing tools (e.g., ServiceNow) and shared mailboxes, driving first-contact resolution and guiding users through self-service options
• Effectively and appropriately handle customer service calls
• Identify process bottlenecks and propose continuous improvement initiatives to streamline Card Administration workflows

Key Reporting Responsibilities

• Suspension/Cancellation process
• Generation of credit card usage reports
• Perform continuous monitoring and auditing of credit card transactions to identify anomalies, non-compliance, or suspicious activities, taking appropriate escalation steps
• As with most accounting and finance positions, this position may require overtime during typically busy seasons (quarter-end, year-end), during project
• implementation and occasionally when additional coverage is required to meet business priorities.

Qualifications

• Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines.
• Effective and professional verbal and written communication skills with a focus on customer service
• High attention to detail with a focus on data accuracy and compliance
• Excellent customer service skills
• Advanced Excel proficiency (e.g., formulas, pivot tables, Power Query is a plus) and familiarity with data visualization concepts
• Displays initiative and demonstrates a strong work ethic
• Strong problem solving skills - able to proactively identify issues and provide solutions and recommendations.
• Knowledge of Finance Shared Services and operational accounting processes
• Ability to perform work with limited direction and guidance
• Previous customer service, P-Card and/or procurement background desirable
• Experience with CitiManager, SAP and Google suite is a plus
• Experience with modern ticketing and ERP systems (ServiceNow, Workday, SAP)
• Language requirements: Spanish and English (must). French (desirable)
• Associate Degree or equivalent work experience

Experience of

• 1+ years of experience in an operational T&E role (desirable)
• 1+ years of experience in a credit card administration role

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.