VFS Global

Travel Customer Service - Visa Application Centre - Toronto (6 months contract)

VFS Global  •  $21/hr  •  Toronto, CA (Onsite)  •  4 months ago
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Job Description

VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring Submission Officer in our  Visa Application Center in Toronto The office will specialize in supporting the end to end operations of the Visa Application whilst ensuring quality and ensuring compliance to these specialized processes.

This position would require the candidate to travel. The candidate should hold a valid Drivers License 

Submission Officer
ROLE AND RESPONSIBILITIES
  • Document scrutiny and collection of applications for visa processing
  • Handle customer/applicant queries personally or via email, telephone.
  • Handle cash and bank related transactions if assigned and ensure 100% accuracy
  • Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
  • Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
  • Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
  • Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
  • Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
  • Ensure that the entire process is completed within the mandated Turn Around Time
  • Assist Deputy Manager/Operations Manager in execution of WB Project  
    EXPERIENCE/QUALIFICATIONS REQUIRED:
  • Fluent in  English is a requirement for this position.
  • Holds a clean driving record and a valid license
  • Work Type: Contract (6 months)
  • Salary: $21/hour
  • Occasionally travel overnight or work flexible hours (evenings/weekends as needed)
  • Excellent written & verbal communication skills in English
  • Minimum education: Bachelor’s degree or global equivalent
  • Good knowledge of Microsoft Office packages
  • A good attention to detail and high level of accuracy under tight timelines
  • A proactive ‘can-do’ attitude
  • Flexible / ready and willing to work additional hours, if needed
  • Attractive Pay and Medical benefits 
VFS Global

About VFS Global

As the global leader in trusted technology services, empowering secure mobility for governments and citizens, VFS Global embraces technological innovation including Generative AI to support governments and diplomatic missions worldwide. VFS Global continuously transforms its business model with secure and efficient processes, market offerings and advanced technologies including AI/Analytics.

With a responsible approach to technology development, adoption and integration, the company prioritizes ethical practices and sustainability while serving as a trusted partner to 69 client governments. VFS Global enhances cross border mobility for global citizens through highly secure, reliable, efficient, and innovative technology solutions. With an extensive global network and reach of over 3,900 Application Centres in 165 countries, VFS Global has efficiently processed more than 514 million transactions since 2001.

We are an employee-centric organisation, creating meaningful work opportunities and fostering successful careers. Headquartered in Zurich and Dubai and majority owned through investment funds managed by Blackstone Inc, along with minority stakeholders including Swiss-based Kuoni and Hugentobler Foundation, we have been recognised for our commitment to nurturing a diverse and inclusive workplace, empowering women in our workforce and promoting gender equality at all levels of the organisation. We’re proud to be Great Place to Work-certified in Nigeria, China, India, and UAE, and hold multiple international certifications in data privacy, anti-bribery systems, and customer satisfaction.

*Comprised of 325.54 million transactions by VFS Global and 189.12 million transactions by CiX Citizen Experience

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Dubai, AE
Year Founded
2001
Website
vfsglobal.com
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