Job Description

WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

THE ROLE:
Based at our Banbridge HQ, the successful candidate will be responsible for the appointment, planning, and co-ordination of Field Engineers assignments to customer locations globally. They will ensure that all administrative tasks are carried out efficiently and effectively.

WHAT YOU'LL DO:

• Selecting suitably skilled Engineers and posting them to relevant assignments as per the job requirements.
• Maintaining and updating work schedules and planners to accurately record job activities (start/completion) and availability of all Engineers.
• Organising travel arrangements and associated administration to support the Engineer getting safely to and from the customer’s site within the agreed/contractual timeframe.
• Sourcing and booking the most efficient and cost effective flights, accommodation, transport, tickets and all other relevant travel arrangements.
• Actively communicate and update Engineers with travel arrangements, assignments and any changes that may arise, in a timely manner.
• Deal with Engineers queries in an efficient, proactive and empathetic manner - escalating to management where appropriate.
• Prioritise tasks and manage customer expectations, taking ownership and accountability for assigned tasks, whilst maintaining confidentiality.
• Authorise expenditure within agreed limits, maintain records of expenses where appropriate.
• Accurate and up to date recording keeping, maintaining organised administrative systems including managing the holiday/leave planner, in line with operational requirements.
• Actively support team members within the planning team and other departments.
• Regularly providing progress reports and updates to the Operations Manager.
• Undertake out of hours tasks on a rota or as required basis.
• Undertake training as required or as identified by management for the proper execution or development within your role/company.

ESSENTIAL CRITERIA:

• Excellent planning, organisation, multi-tasking and time management skills with proven ability to achieve deadlines and meet targets.
• Previous administrative experience in an office environment or similar role is preferable.
• Be proficient in use of Microsoft Office packages.
• Able to work unsupervised and prioritise tasks.
• Able maintain a high standard of work when under pressure.
• Excellent, proven interpersonal, written and verbal communication skills.
• Good analytical and numerical skills. Be flexible and adaptable to change, to meet the needs of the customer, both internal and external.
• Being enthusiastic, motivated any pay close attention to detail.

WORK PATTERN & PACKAGE:
This role involves a variable shift pattern which will be discussed at the screening stage, alongside compensation and benefits.

#IND #LI-CS1