Job Description

Travel Consultants

Salary: £26,227 (£13.45 per Hour) + Benefits + Profit Share Bonus Scheme

Full Time and Part-time hours available

Start Date: 7th September 2026

Location: Office based at the Holiday Extras Campus in Newingreen, Kent

At Holiday Extras, we sell everything but the holiday. Using innovative technology, we provide great value travel extras and UK Breaks, with an unrivalled experience to over 8 million travellers a year.

With over 40 years' experience, there's nothing our team of travel experts don’t know about taking the hassle out of organising a holiday at home or abroad. Our Contact Centre is key to delivering the fastest, smartest and most personal service in travel.

We’re looking for customer-focused people to join our Airport team and become specialists at helping our customers find the best products and services that make travelling easy, simple and fun. Every conversation help us better understand our customers and their trips. So we can make tailored recommendations and deliver trusted, great value products that enhance every journey. We’re searching for diverse perspectives from people who are curious and keen to learn!

The Role

By joining our team you’ll:

• Use your excellent rapport-building and listening skills to quickly connect customers with products and services that enhance their holiday experience
• Be the voice of Holiday Extras, talking to our customers over the phone. Strong, adaptable and empathetic communication skills therefore are a must
• Use empathy and initiative to resolve issues quickly, creating an epic customer experience
• Become a product expert and brand ambassador, developing in-depth knowledge of our range of products and services
• Play an important part in achieving our goal of “Personalised extras for every holiday”, becoming the number one place for customer to prepare for their trip
• Receive full training and support from our dedicated Contact Centre Trainers. Starting with a 3-week induction programme, designed to give you the knowledge and confidence you need to be successful in the role. Followed by weekly 1-to-1 coaching and mentoring to support your continual development.
• Learn and use cutting-edge tech, including your own Apple Macbook from day 1, as well as access to the Google Workspace suite and other apps. If you’ve never used these before - we’ll show you how.
• Be part of a supportive, thriving, ‘be one team’ environment where our values are embedded - we celebrate success together with our Group Profit Share Bonus Scheme, as well as enjoying our famous culture with seasonal events such as parties and BBQs. Learn more about our unique culture here.

Why you’ll love working here

• Growth & opportunity: This role is a great opportunity to build knowledge of the business, strengthen your skills, and develop personally and professionally
• A world of perks; 25 days holiday + your birthday off, enhanced parental leave, life assurance, pension and discounts on everything from cinema tickets to holidays
• Wellbeing focus; Employee Assistance Programme, mental health first aiders, holiday buy scheme, discounted gym membership, and private medical insurance after 4 years

Prior contact centre experience is not necessary although we’re ideally looking for people who:

• Have previously worked in a customer-facing role (retail, hospitality or similar)
• Stay positive under pressure and adapt quickly in a fast-paced environment
• Have a great attention to detail
• Love helping people and take pride in delivering an effortless experience
• Ability to effectively manage multiple tasks simultaneously.
• Are curious, open to feedback and always keen to learn
• Want to grow their career or take on a new challenge

There are service targets associated with the role but you will be given all the training and support you need to help you achieve these.

This is a great opportunity to start your career with us, learn new skills and enhance your existing ones. No matter where you are in your career you’ll be joining an awesome team of experts - all here to support you and help each other deliver a world-class service to our customers.

Hours

We welcome full-time and part-time candidates who can work shifts to meet the needs of our customers. This will include weekends and evenings.

Our opening hours are Monday to Friday 9am-8pm & Saturday and Sunday 9am-5:00pm. For full time and part time roles, we’re looking for availability across these hours.

On a full-time basis, you would work 37.5 hours per week, being scheduled for shifts across our opening hours, typically 5 days including 1 weekend day.

For part-time hours, depending on the number of hours, you’ll typically be schedule across 4 days of the week, typically 3 weekdays and 1 weekend day.

Rotas are given out 8 weeks in advance so you have plenty of time to plan ahead and enjoy your free time.

You will need to be able to attend a 3-week full-time induction regardless of your contracted hours (Monday - Friday, 9-5:30pm). Don’t worry, you’ll be fully paid for this. It is super important as it has been purpose-built and designed to give you the knowledge and confidence you need to be successful in the role.

How we hire for this role

If your skills and experience appear to be a match for the role, you’ll enter our hiring process as follows:

• Initial call with a member of our recruitment team so we can get to know you a little better.
• Visit our Kent campus for a few hours to see what the job entails. This will be an amazing opportunity for you to see what the role is like and to make sure Holiday Extras is a good fit for you.
• You will also have an interview during your visit which will be with two of our Contact Centre Team Managers. This normally takes around an hour and will be held in person. It’s a great opportunity for us to learn more about your skills and experience and what you can expect working with us.

Cultivating a diverse and inclusive culture is paramount for us.

As part of this, we have designed our hiring process so you can be comfortable to confidently convey your strengths and who you are.

Recognising we are all different, if for whatever reason you need us to adapt the process, please get in touch via recruitment@holidayextras.com

Benefits

Why choose Holiday Extras?

We believe that holidays are the most precious time of all, so we create products, tech and services that make travel and holidays memorable and fun. We’re on a mission to be the only place to go for your holiday extras, offering unparalleled choice, value and service, turning our customers’ ordinary trips into extraordinarily good times.

At Holiday Extras, we’re creating a workplace where everyone can thrive, build their careers and reach their limitless potential. As a Sunday Times Best Place to Work 2025, we’re proud to offer a world of benefits designed to enhance your lifestyle and well-being. By joining our team, you’ll feel supported and rewarded every day. Learn more about our culture and benefits

• Time is precious: 25 days annual leave (+BH’s), extra holidays through Holiday Buy, Birthday Day Off, and Sabbaticals at each milestone.
• Parental Leave: Enhanced parental leave - Up to 1 year off, including 13 weeks at 100% pay, 13 weeks at 50% pay
• Road to well-being: Access to Gym Discounts, Private Dental Insurance and Private Medical Insurance (after 4 years)
• Celebrate success together: Enjoy a Profit Share Bonus and a pension scheme with Aviva.
• Good for the soul: Join our Social Club for 25% off any ticket or event in the UK, Discounts on the latest tech, or give back to your community with our Volunteering Scheme.
• Plan ahead: Income protection, Critical illness cover and Life assurance