Job Description

Japanspecialist is part of the JTB Corporation, one of the world's most prominent travel companies. Founded in Japan in 1912, JTB has grown into a global force in the tourism industry, employing over 18,500 people across 35 countries.

At Japanspecialist, we are dedicated to offering unforgettable travel experiences to Japan and beyond. With our 360° approach to travel design, we create tailor-made journeys that cover flights, accommodation, guided tours, excursions, and other specialized arrangements.

The Role:

Are you passionate about travel and creating unforgettable experiences? We are looking for a a Sales Travel Consultant to join our dynamic team, where you’ll help travelers craft personalized trips to Japan.

If you have a passion for Japan and a customer-first mindset, this is the perfect opportunity to make a real impact while sharing your love for travel!

Key Activities

Sales and clients

• Provide personalized travel consultations to customers traveling to Japan via online, phone, email, and in person, to understand and meet their individual expectations.

• Create high-quality, tailor-made itineraries based on the travel needs and preferences of clients.

• Work alongside the sales team to achieve sales targets and close deals.

• Collaborate closely with the operations team to ensure seamless internal reporting and process adherence.

• Craft and deliver unique, high-quality proposals and travel documents, ensuring customer satisfaction.

• Follow up with customers in a timely and professional manner to close deals and manage post-sale service.

• Handle invoicing and payment monitoring for clients.

• Work as a key team player, ensuring smooth transitions and handovers in cases of absence.

• Share responsibility for Emergency Duty within the team (24-hour availability).

• Take on other reasonable tasks as needed.

Planning and development

• Assist with translations related to product development and website content.

• Collaborate with the marketing team to prepare for travel fairs, promotional events, and campaigns.

• Participate in travel fairs, promotional events, and other local activities to enhance company visibility.

• Contribute to product development

• Continuously improve your knowledge of travel destinations, particularly Japan, and share insights with the team.

• Participate in workshops and inspection tours, contributing to the collective destination knowledge of the team.

Outcomes and KPIs

• Consistently achieve individual and team sales targets

• Consistent high conversion rate of active leads to bookings with high client satisfaction and a minimal level of complaints and errors.

Requirements

Knowledge/Skills

• Previous sales experience in the travel industry, ideally within a travel agency.

• In-depth knowledge of Japan and other Asian countries

• Excellent communication skills to build and maintain relationships with both clients and colleagues.

• Strong technical skills in Microsoft Office.

• Native Dutch speaker.

• Fluent in Dutch and English; Japanese language skills are a plus.

• GDS skills, with Amadeus experience preferred

• Familiarity with invoicing and financial processes.

Experience

• A minimum of 3 years’ experience in the travel industry, with a focus on B2C sales

We are looking for a person with:

• Proactive and self-driven, taking ownership of responsibilities and driving results.

• A natural problem-solver with a creative approach to overcoming challenges.

• A team player, dedicated to delivering the best service to our customers.

• Adaptable and able to work in a multicultural environment, understanding cultural differences and nuances.

• Organized and able to plan effectively to manage multiple tasks efficiently.

• Flexible and open to change, thriving in a dynamic, fast-paced environment.

• Able to work well under pressure, keeping calm and maintaining high standards even during busy periods.

What We Offer:

• Global Brand: Opportunity to work in an international environment spread across 33 countries and growing.

• Stability: 100 Years at the top of our field and still pushing into new territory

• Progression: We reward high performers and look to promote key talent internally

• Learning and Development opportunities for growth and Upskilling

• A Supportive Management Culture and autonomous working environment

• Company Wide Bonus Scheme

• Dedicated Employee Engagement Activities

• Flexible & Hybrid Working

• Annual Awards and Recognition for high Performers

• Friendly and Collaborative work environment

If you’re excited about creating extraordinary travel experiences in Japan and being part of a passionate team, apply now and take the next step in your travel industry career with us!