Job Description

ABOUT US

We are the leader in creating new ways to experience every corner of the globe with an ever-growing range of cruising and touring styles. Join us and help create unforgettable experiences for our customers while being supported to develop and grow your career. With a flex work culture and great benefits, APT Travel Group will tick all your boxes.

THE ROLE

Working within our amazing Call Centre, your role as a Reservations Consultant will consist of working with Travel Agents and directly with passengers. From making the initial sales, booking flights, accommodation, transfers and upselling, you are responsible for all aspects of bookings pre-tour. You will be required to process all enquiries and booking requests effectively in a fast-paced environment.

Key responsibilities but limited to:

• Making and maintaining reservations for customers and our industry partners via phone, chat or email with high accuracy
• Recommending additional add-ons and tour experiences to enhance the customers experience on tour
• Booking flights to package with our tours
• Handling complaints and booking issues as they arise to get a satisfactory result for customers
• Building relationship with customers and our agency partners to give them peace of mind that everything is taken care of and build loyalty
• Being flexible to adapt to ever changing situations as they arise
• Monday - Friday: 8am-6pm (AEST) roster, occasional Saturday, and paid overtime. The role will require 3 weeks of full-time training, Monday - Friday 9am-5pm (AEST)

Role is commencing Friday 28th August.

Please note all Melbourne Metro applicants will not be considered for this role and are encouraged to apply for our Hybrid role.

ABOUT YOU

To be successful in this role you will have:    

• You will need travel industry experience or relevant qualifications.
• You will ideally have experience working with various GDS platforms &/or booking systems - preferably Sabre.
• You are passionate about delivering exceptional customer service.
• Excellent attention to detail is a must.
• Ability to deal with last minute changes and changing workloads.
• Willingness to continually learn and grow.
• Positive and can-do attitude!

WHAT WE OFFER

• Experience our premium products through familiarisation trips
• 4 weeks of annual leave plus a bonus week
• Opportunities for giving back through our One Tomorrow Foundation
• Work From Anywhere Policy, work up to 20 days per year from anywhere!
• Learning Allowance, access funds to use towards your learning and development
• Paid Parental Leave
• Employee Assistant Program
• Family and Friends travel discounts

OUR VALUES

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

• Genuine service - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
• Better together - We are better when we connect and collaborate, valuing all opinions
• For tomorrow - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
• Celebrate the moments - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all

HOW TO APPLY

If this sounds like the role for you, please click APPLY now and send through your resume and a cover letter outlining your relevant experience.

APT Travel Group is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members. We welcome applicants from all backgrounds and experiences and believe that a variety of perspectives makes our team stronger.