Job Description

You’ll connect Queensland. We’ll connect you to an amazing career.

At Queensland Rail, connection is at the heart of everything we do – and it starts with you. With over 700,000 journeys taken across our long distance rail network each year, our Travel Centres are the heartbeat of Queensland Rail Travel—bringing every trip to life through seamless reservations, personalised support, and exceptional customer care.

Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

About the Role:

As a Travel Consultant, you’ll play an integral role providing high quality, friendly customer service as you support travellers across our long-distance rail network, third-party partners and corporate clients.

This is a fixed term, part-time position (20 hours per week) based in Maryborough until October 2026

Benefits that count.

• Starting base salary $85,757 (pro rata) / approximately $43 per hour + 12.75% super + any applicable penalties
• Be part of a passionate customer centric team and work directly with an experienced team of Travel Consultants and a Team Leader
• Paid training and ongoing support to develop your experience
• Work for an industry leader

Click here to read about our full range of Benefits.

Purpose That Counts. As a Travel Consultant, some of your duties will include:

• Provide accurate travel advice and complete reservations and ticketing for rail, third party and corporate travel.
• Process payments efficiently and ensure every interaction meets our quality assurance standards.
• Drive revenue by up selling travel products and encouraging return business.
• Maintain strong product and industry knowledge through ongoing training and familiarisation activities.
• Build positive relationships and maximise goodwill with both internal and external customers.
• Support Queensland Rail Travel operations by following all policies, procedures and safety requirements.
• Contribute to a collaborative Customer Contact team and assist with additional duties when required.

For further information please read the

Roster/Hours

Shifts are generally between the hours of 0830-1615 Monday to Friday. Based on season peaks and business trends additional hours will be offered to part-time employees on a regular basis.

You may also be required to travel for work.

We are looking to connect with someone who ideally has:

• A passion for customer service excellence and a commitment to creating positive travel experiences.
• The ability to work within a diverse team in a fast-paced work environment.
• A positive, can-do attitude.
• Strong communication skills (written and verbal)
• Intermediate computer and Microsoft Office skills e.g. Microsoft Office Suite. Previous experience using travel booking systems would be highly regarded but not essential.
• Previous tourism experience is desirable but not essential.

Please apply to Travel Consultant - Maryborough (10876) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Wednesday 18th of February 2026.

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:

You must apply for vacancies via the internal People Connect solution – Click here for more information

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the phone number or email below.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry on 1800 115 000 or email tanya.anderson@qr.com.au. Please do not email your application. We can only accept applications received via our website.