Turn Your Love of Cruising into a Dream Career!
Absolutely love cruising in all its forms – ocean cruises, river cruising, and everything in between?
Have a passion for turning travel dreams into unforgettable cruise adventures?
Cruiseabout is searching for cruise enthusiasts to join our Mermaid Waters store! If cruising is your happy place and helping customers plan the perfect getaway lights you up, this could be your next great voyage.
🌟 Why You’ll Love Working Here
Because this isn’t just a job, it's a crew you’ll be proud to sail with You’ll turn your passion for cruising into a career, be surrounded by supportive teammates, and be genuinely celebrated for your wins. With epic travel perks, real career progression, and a culture our people rated94% Great Place to Work®, you’ll feel right at home from day one. 🚢💙
🌟 What You’ll Be Doing
As a Cruise Consultant, you’ll be the expert guiding customers from “just dreaming” to “bon voyage!”, creating cruise holidays they’ll never forget.
⚓ Your Key Responsibilities
Quote, book, and invoice cruise bookings and packages with accuracy and flair
Achieve monthly sales targets and KPIs
Deliver outstanding service across walk-in, email, and phone enquiries
Maximise every opportunity through upselling and cross-selling
Monitor and action all relevant mailboxes daily
Maintain strong product knowledge to confidently recommend the perfect cruise
🧭 Who We’re Looking For
You’re passionate, driven, and love working toward results, especially when travel is involved.
🌊 You’ll Bring:
Proven customer service experience with exposure to sales targets
Previous travel or cruise experience (preferred but not essential)
GDS experience (preferred but not essential)
A keen eye for detail and strong problem‑ solving skills
The ability to thrive in a fast‑ paced environment
Motivation, organisation, and a love of exceeding expectations
🎉 What’s In It For You?
🛳️ Cruise Perks Galore
Opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures
🌏 See the World
Industry travel discounts and eligibility for sponsored Familiarisation Cruises across the globe
🙋🏾♀️ Award‑ Winning Culture
Cruiseabout proudly scored an outstanding 94% in the Great Place to Work® survey—our people genuinely love what they do and who they work with!
Backed by Flight Centre Travel Group Australia, a certified Great Place to Work® (ANZ)
👐🏽 Diverse & Inclusive Crew
We’re an Equal Opportunity Employer and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from diverse cultural and ethnic backgrounds
🎓 Learn & Grow
Tailored Learning & Development pathways, including in‑ depth cruise product training
🏆 Exclusive Staff Benefits
Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and an employee share plan
💎 Endless Career Opportunities
Grow your career across our global network—we proudly promote from within
🥦 Health & Wellbeing
Corporate health insurance discounts with BUPA, access to an internal gym, and wellness initiatives
🌞 Mental Health Support
Employee Assistance Program available for you and your family
🎉 Social & Industry Events
Awards nights, team celebrations, and opportunities to attend global conferences (next stop: Bangkok 2026!)
🙏🏼 Giving Back
Paid parental and volunteer leave, plus opportunities to support charities through Workplace Giving
💚 Sustainability at the Helm
We’re committed to protecting the oceans and the future of cruising through responsible and sustainable practices
💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
#LI-AV1#CAB#LI-Onsite
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Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’.
Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.
1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.
And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.
We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.
Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.
With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.
Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.
Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.
We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom.
