At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
Now, we’re looking for talented individuals to join our team and make a difference.
The Assistance Travel team provides travel services to International SOS Assistance Centres for members being transported/medically evacuated and to Site Liaison officers, who are requesting assistance for travel requests for Medical Cases and Medical Services.
As a Travel Consultant you will offer expert travel guidance and support to all concerned Assistance Centres operations teams who are requesting assistance for travel requests from clients or medics. You will provide the most logical quotations and ticketing issuance support; respond to any changes needed and check that all the required documents have been provided and submitted to the relevant commercial carriers.
• You will assist the Group Operations Travel Manager and Regional Travel Managers to facilitate transition on new booking tools and internal organization.
• Creating and providing the quickest routes and most cost-effective itineraries meeting as close as possible to the initial travel request.
• Establish quotations and proposals for several alternatives
• Coordinate travel for multiple passengers and escorts travelling from different origins/destinations
• Re-price and recalculate for exchanges to process reissued tickets
• Establish or order plane and train tickets and hotels reservations
• Achieve relevant objectives as outlined by Manager
• Assist with visa entry requirements advice and forward to partners
• Invoice all tickets issued and be responsible for back-office services, ticket amendments and refunds
• Follow the guidelines for the operations of the Assistance Travel Centre.
• Monitor, manage and action queues in Amadeus
• Facilitate effective positive teamwork and clear channels of communication both internally and externally
• Assist in managing the day-to-day work allocations and staffing of the business
• Aassist on training of new hires on Travel policies and travel booking tools
• Undertaking project work or reasonable duties as requested by the Group Travel Operations Manager
• Excellent working knowledge of a GDS system essential, preferably AMADEUS
• Fares and Ticketing experience essential, such as IATA Fares certificates 1 & 2 ideally
• Good worldwide geography knowledge and very keen attention to detail
• Excellent telephone manner and customer service background
• Flexibility, adaptability and the capacity to handle a large number of complex travel requests
• Flexibility to be able to work additional hours in the event of a crisis or major evacuation support required
• Solid experience gained in business travel experience required
• High level of written and spoken English
• Excellent in English and any additional languages are an advantage (French or Spanish)
• Some travel required, upon request of the business - if support is required in any other Assistance Centre location
• Full time Shifts: Monday - Sunday 7am - 9pm (5 days per week) rotating at weekends
• Structured career development track, with opportunities for progression
• A day’s leave for your birthday
• Private health care, dental cover, pension scheme, life insurance, paid volunteering day
• Subsidised staff cafeteria and free tea, coffee and fruit
• Discount schemes (Cycle2work, season ticket loans, gym discounts)
• Access to our Employee Assistance & Employee Support Programme
• Access to Chiswick Business Park Enjoy Work events
By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2026.
13,000 experts | 1,200+ locations | 90 countries | 110+ languages
Start your journey with us today. Apply now!
The International SOS Group of Companies has been in the business of saving lives for over 40 years. Protecting global workforces from health and security threats, we deliver customised health, security risk management and wellbeing solutions to fuel our clients’ growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical expertise with a focus on prevention, offers real-time, actionable insights and unparalleled on-the-ground delivery. We help clients meet compliance reporting needs for good governance. By partnering with us organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability.
Founded in 1985, the International SOS Group, headquartered in London & Singapore, is trusted by 9,000 organisations, including the majority of the Fortune Global 500 as well as mid-size enterprises, governments, educational institutions, and NGOs. 12,000 multi-cultural medical, security and logistics experts stand with you to provide support & assistance from over 1,200 locations in 90 countries, 24/7, 365 days.
To protect your workforce, we are at your fingertips: www.internationalsos.com
For news and events updates follow us on Twitter - https://twitter.com/IntlSOS
