Job Description

You’ll connect Queensland. We’ll connect you to an amazing career.

At Queensland Rail, connection is at the heart of everything we do – and it starts with you. With over 700,000 journeys taken across our long‑distance rail network each year, our Travel Centres are the heartbeat of Queensland Rail Travel—bringing every trip to life through seamless reservations, personalised support, and exceptional customer care.

Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

About the role
We are looking for a highly enthusiastic and motivated individual to join Queensland Rail’s Travel Centre based in Cairns.

Our travel consultants provide high quality, friendly customer service. This role would suit someone with a passion for customer service and a genuine interest in helping people. You will be a quick thinker with an ability to work through problems and provide solutions. You will need to work autonomously in this role. This is a fixed term, part-time position (60 hours per fortnight) until March 2027.

Benefits that count

• Starting $43 per hour (base salary $85,757 (pro rata)) + 12.75% super + any applicable penalties
• Be part of a passionate customer centric team and work directly with an experienced team of Travel Consultants and a Team Leader
• Paid training and ongoing support to develop your experience
• Work for an industry leader

Click here to read about our full range of Benefits.

Purpose That Counts. As a Travel Consultant, some of your duties will include:

• Provide accurate travel advice and complete reservations and ticketing for rail, third‑party and corporate travel.
• Process payments efficiently and ensure every interaction meets our quality assurance standards.
• Drive revenue by up‑selling travel products and encouraging return business.
• Maintain strong product and industry knowledge through ongoing training and familiarisation activities.
• Build positive relationships and maximise goodwill with both internal and external customers.
• Support Queensland Rail Travel operations by following all policies, procedures and safety requirements.
• Contribute to a collaborative Customer Contact team and assist with additional duties when required.

For further information please read the

Roster/Hours

Shifts are generally between the hours of 6.30 am to 5.30pm. You will be required to work alternate weekends and public holidays Based on season peaks and business trends additional hours will be offered to part-time employees on a regular basis.

You may also be required to travel for work.

We are looking to connect with someone who ideally has:

• A passion for customer service excellence and a commitment to creating positive travel experiences.
• The ability to work within a diverse team in a fast-paced work environment.
• A positive, can-do attitude.
• Strong communication skills (written and verbal)
• Intermediate computer and Microsoft Office skills e.g. Microsoft Office Suite. Previous experience using travel booking systems would be highly regarded but not essential.
• Previous tourism experience is desirable but not essential.
  
  

Sounds great! What’s next?

Please apply to Travel Consultant (11651) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Monday 6th July 2026.

Supporting a diverse workforce

At Queensland Rail we are 1TEAM and our diverse workforce enables us to connect communities every day. We are committed to building inclusive and respectful workplaces for all our people, strengthened by our diversity and encourage applications from First Nations Peoples, all genders, those from culturally diverse backgrounds, LGBTIQ+ community and people with disability, of all ages and backgrounds.

We strive to provide a barrier free and equitable recruitment experience.

If you do require an adjustment during the recruitment process, please contact Krystal via the email below.

To learn more about this Queensland Rail career opportunity please contact Krystal with your specific enquiry via krystal.gray@qr.com.au