Job Description

American Express Travel & Concierge Experiences (TCE) delivers premium travel and lifestyle services to Card Members. We support customers with trip planning, booking, and securing curated experiences. Our mission is to reinforce the value of Membership by offering distinguished benefits and exceptional service. We bring Membership to life every day through travel, lifestyle, and concierge servicing for our most premium Platinum customers.

How will you make an impact in this role?

The Travel Consultant (TC) is responsible for delivering a seamless and exceptional travel and concierge experience for a dedicated portfolio of premium Card Members. TCs act as trusted advisors, offering tailored recommendations and ensuring every interaction reflects the high service standards of American Express. TCs build meaningful relationships, demonstrate strong service expertise, and consistently provide elevated experiences that reflect the value of Membership.

• Provide premium service through phone and email channels tailored to individual Card Member needs.

• Consult with Card Members to understand travel requirements and recommend suitable products, services, and experiences.

• Organize and book travel arrangements, including flights, hotels, cruises, and car rentals.

• Maintain an understanding of Card Member profiles, preferences, and travel history.

• Ensure all customer profile information is accurate and updated.

• Use travel knowledge to help Members maximize exclusive benefits.

• Demonstrate a Membership First mindset in all interactions.

• Ask thoughtful, personalized questions to enhance the Member experience.

• Serve as the primary point of contact, managing travel needs from start to finish.

• Provide insights on destinations, travel trends, and unique experiences.

Minimum Qualifications:

• Good consultative and service skills with the ability to recommend suitable options across phone and digital channels.

• Comfortable working with multiple computer systems and tools.

• Strong communication skills, both written and verbal, with an ability to build trust and rapport.

• A good knowledge of travel and global destinations.

• Ability to remain calm, professional, and adaptable in dynamic situations.

• Strong organizational and time‑management capabilities.

• Customer service experience in hospitality, concierge, lifestyle servicing, or premium service environments is beneficial.

• Experience with travel booking systems is an advantage but not required.

• Genuine interest in creating strong customer experiences.

• Ability to work effectively within a team and meet performance expectations.

• Willingness to learn and adapt to new tools or processes.

• A positive, professional, and collaborative attitude.

• Flexibility to work shifts, including evenings and weekends, as required.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.