Job Description

Travel Clerk

AAA East Central currently has a full-time, entry level Travel Agency Clerk opportunity available in our East Liberty Travel Reservation Call Center in Pittsburgh.

Candidates must be available to work 37.50 hours per week during the business hours of Monday – Friday from 8:30 a.m. – 6:00 p.m. and Saturday from 8:30 a.m. to 5:00 p.m. (rotating Saturday schedule).

Responsibilities include, but are not limited to:

• Answers telephones, screens calls and directs caller to the appropriate Agent for service;

• Assembles, balances, and prepares customer payments (including cash, checks and credit card charges) for deposit on a daily basis;

• Maintains accurate filing system of itineraries, invoices, billings, hotel confirmations and other office paperwork;

• Maintains supply, organizes and updates travel brochures and reference materials;

• Prepares and assembles airline tickets for mailing;

• Orders and maintains office supplies;

• Performs other duties as assigned by management.

Qualified individuals:

• Must possess good customer service and communication skills;

• Must possess general math aptitude;

• Experience with airline reservation systems and/or travel school preferred;

• Ability to enter data on automated computer system with speed and accuracy;

• Outstanding interpersonal skills;

• Will have the availability to work within the posted office hours.

• Successful completion of pre-employment assessments, background and drug screenings.

Remarkable benefits:

• Health coverage for medical, dental, vision

• 401(K) saving plans with company match

• Tuition assistance

• Floating holidays and PTO for community volunteer programs

• Paid parental leave

• Wellness programs

• Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify