Job Description

WHAT YOU’LL DO

You will deliver a seamless and professional reception experience by fostering a welcoming, reliable front-desk environment and travel guidance. Through thoughtful service, clear communication, and strong collaboration, you support colleagues and visitors, so they feel cared for and supported throughout their journey.

Your key responsibilities include:

• Managing reception operations to ensure a professional, welcoming, and secure environment for employees and visitors, including visitor registration, handling deliveries, and general front-desk support.
• Liaising with courier services, transport partners (i.e. taxi), cleaning teams, and office suppliers.
• Monthly support with the reviewing of the invoices (travel suppliers, office suppliers, events).
• Assisting with the coordination of internal events in collaboration with the Project Team.
• Maintaining relationships with hotels and providing feedback on the yearly agreements together with the Global Travel Team.
• Provide support and guidance to travelers regarding procedures.
• Coordinating and managing business travel arrangements together with external providers in line with company policies when needed.

WHO YOU’LL WORK WITH

You will collaborate closely with facilities, security, and people teams to ensure seamless office operations and adherence to workplace safety standards. You will also work closely with the People Manager and Controlling to monitor and analyze travel and reception costs and identify opportunities for improvement and efficiency.

WHO YOU ARE
We are looking for people with...

• University degree or equivalent experience in Administration, Hospitality, or Business or equivalent work experience
• Proven experience in travel coordination, office administration, or reception management
• Proficiency in Microsoft Office and travel management systems
• Fluency in both English and Spanish, spoken and written

And people who are...

• Customer service-oriented with the ability to manage multiple stakeholders
• Excellent communicators with strong interpersonal skills

WHO WE ARE​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

​ JOIN US​

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​

​Take the next step in your career together with us. The journey starts here.​​

We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.​

As part of our Equality Plan, at H&M we promote genuine equal opportunities for women and men in all recruitment and professional development processes

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