Job Description

At Ten, our ambition is clear: to become the most trusted service business in the world. As a global leader in lifestyle management and concierge services, we help high-net-worth members access exceptional travel, dining, entertainment, and lifestyle experiences through our proprietary technology platform and expert global teams.

We are currently looking for a Travel Agent to join our global travel team. This role is ideal for professionals with solid experience in leisure travel, tailor-made itineraries, and premium client service, passionate about designing personalised journeys rather than selling standard travel products.

If you have experience creating customised travel plans, managing complex bookings, and delivering outstanding service to discerning travellers, this could be the perfect next step in your career.

The Role
As a Luxury Travel Consultant / Travel Concierge, you will create and manage tailor-made travel experiences from simple getaways to complex, multi-destination international itineraries.

You will work closely with members to understand their preferences, travel styles, and expectations, and curate personalised recommendations including flights, luxury hotels, villas, transfers, destination experiences, and travel services.

This is not a sales role. It is a consultative, service-driven position focused on understanding member needs, building exceptional travel solutions, and delivering seamless experiences from planning through completion.

Key Responsibilities

• Consult with members to understand travel preferences and expectations.
• Design personalised leisure travel itineraries across Europe and worldwide.
• Book and manage flights, accommodation, and related travel services using GDS systems.
• Recommend luxury hotels, exclusive experiences, and destination highlights tailored to each traveller.
• Manage complex and multi-destination travel requests accurately.
• Work closely with global teams, DMCs, and trusted suppliers to deliver high-quality travel solutions.
• Handle travel documentation, booking administration, and internal systems efficiently.
• Support members throughout the entire travel journey, resolving changes or issues professionally.
• Build trust by delivering highly personalised, consultative service.
• Promote Ten’s wider lifestyle services, including dining, events, and special occasions, when relevant.

Please note: this role focuses on leisure travel planning and concierge-style service. It is not a sales, logistics, or corporate travel operations position.

Requirements

What We’re Looking For
Essential

• 3+ years experience in leisure travel consulting, advisory, or tailor-made travel planning.
• Proven ability creating international and multi-destination itineraries.
• Experience with GDS systems, preferably Amadeus; Sabre also considered.
• Advanced English (C1) with strong communication skills.
• Strong organisational skills managing multiple travel requests concurrently.
• Consultative and service-oriented mindset.
• Passion for travel, destinations, and personalised experiences.

Preferred

• Experience with luxury travel products, concierge services, or high-end clients.
• Knowledge of European destinations and global travel trends.

Working Schedule
Dynamic service environment supporting members across different time zones; shift flexibility required.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.

Rewards designed around you:

• A competitive salary package.
• Hybrid working You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”