Job Description

• Oversee day-to-day operations of the travel agency, ensuring efficiency and effectiveness in all processes.
• Manage and lead a team of travel agents, coordinators, and support staff, providing training, performance evaluations, and mentorship.
• Ensure high levels of customer satisfaction by addressing client concerns, managing escalations, and improving service delivery.
• Analyze and streamline operational workflows, implementing best practices to improve efficiency and reduce costs.
• Monitor the quality of travel itineraries, and services to ensure compliance with company standards and client expectations.
• Ensure that all operations comply with industry regulations and company policies, including data protection and safety protocols.
• Prepare regular reports on team performance (KPIs), client feedback, and operational metrics for senior management.

• Minimum of 5 years of experience in travel operations, with at least 2 year in a supervisory or leadership role.
• Bachelor's degree in Business Administration, Hospitality Management, Tourism, or a related field (or equivalent work experience).
• Excellent organizational and problem-solving skills.
• Effective communication and interpersonal skills.
• Advanced experience in issuance, re-issuance, cancellation and refund of Airfare Ticket through Amadeus
• Advanced experience in CRM softwares.
• Familiarity with international travel regulations and industry standards.
• Utilize booking systems and platforms to secure travel arrangements, negotiate rates, and manage reservations for flights, hotels, car rentals, tours, and more.
• Strong leadership and team management abilities.
• Willing to work on shifting schedule.
• Experience in hotel bookings, ground transportation, and travel packages.