Job Description

Transportation Supervisor

📍 Location: Mills River, NC Silver Ridge Recovery w/ Pyramid Healthcare
💰 $18.00–$20.00 per hour
🕒 Full-Time | Monday–Friday | 7:00 AM–3:00 PM
🎁 Full Benefits Package

Make a Difference Through Safe, Reliable Transportation

Pyramid Healthcare is seeking a dependable, organized, and team-oriented Transportation Supervisor to oversee the day-to-day operations of our transportation services.

The Transportation Supervisor provides leadership and operational oversight to ensure clients receive safe, reliable, timely, and professional transportation. This role supervises drivers, coordinates transportation schedules and requests, develops efficient routes, supports driver training, maintains required documentation, and ensures compliance with organizational, safety, and regulatory standards.

This is an excellent opportunity for someone with strong leadership and organizational skills who enjoys working in a fast-paced, service-focused environment and wants to make a meaningful impact in behavioral healthcare.

Essential Duties & Responsibilities

• Provide day-to-day supervision, direction, and support to transportation staff.

• Coordinate driver scheduling and ensure adequate coverage for transportation needs.

• Assist with the selection, orientation, onboarding, and training of drivers.

• Provide ongoing coaching, feedback, and performance support to drivers.

• Coordinate transportation requests and communicate with facility staff regarding scheduling and client transportation needs.

• Develop efficient transportation routes based on operational needs, locations, and available drivers.

• Monitor transportation schedules and make adjustments as needed to ensure timely service.

• Promote and model safe, responsible driving practices and adherence to company transportation policies.

• Maintain a safe driving record and ensure drivers follow applicable safety requirements.

• Complete and maintain required transportation reports, records, and documentation.

• Monitor vehicle needs and communicate maintenance or repair concerns appropriately.

• Respond appropriately and professionally to emergency, crisis, weather, traffic, and other unexpected situations.

• Maintain confidentiality and exercise discretion when handling client and company information.

• Attend required departmental and organizational meetings.

• Complete all required training as designated by Pyramid Healthcare and applicable accreditation or licensing entities.

• Demonstrate conduct consistent with Pyramid Healthcare's ethical standards and commitment to quality care.

• Perform other duties as assigned.

Supervisory Responsibilities

The Transportation Supervisor provides direct supervision and day-to-day leadership to assigned drivers. Responsibilities include assisting with employee selection and onboarding, coordinating schedules, providing training and coaching, monitoring performance, addressing operational concerns, and ensuring appropriate driver coverage to meet transportation needs.

Required Qualifications

Education & Experience

• High school diploma or equivalent preferred.

• Previous supervisory, transportation, healthcare, or related experience preferred but not required.

• Valid driver's license required.

• Must maintain a safe driving record and meet company requirements for operating organizational vehicles.

Knowledge, Skills & Abilities

The ideal candidate will demonstrate:

• Strong leadership, organizational, and time-management skills.

• Ability to coordinate multiple transportation requests and changing priorities.

• Ability to develop efficient routes and effectively manage driver availability.

• Knowledge of safe driving practices and ability to model appropriate driving behavior.

• Basic knowledge of vehicle operation and automobile maintenance.

• Excellent verbal, written, and interpersonal communication skills.

• Ability to establish and maintain effective working relationships with clients, staff, drivers, and community partners.

• Strong problem-solving and decision-making skills.

• Ability to remain calm, professional, and decisive during emergencies or crisis situations.

• Ability to work independently while also functioning effectively as part of a team.

• Strong attention to detail and ability to maintain accurate documentation.

• Ability to maintain confidentiality and professional boundaries.

• Flexibility and adaptability in response to changing transportation and operational needs.

• Commitment to providing safe, respectful, and client-centered transportation services.

Physical Demands

While performing the duties of this position, the employee is frequently required to talk and hear and regularly required to sit, stand, walk, use hands to operate motor vehicles, computers, office equipment, and other technology, and reach with hands and arms. The employee may occasionally be required to climb stairs, stoop, kneel, crouch, or twist.

The position may require lifting and/or moving up to 50 pounds Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The position requires the ability to safely operate a motor vehicle and perform the physical functions necessary to support transportation operations.

Work Environment

The Transportation Supervisor works across behavioral healthcare facilities, office environments, company vehicles, and community settings. Local and/or regional travel may be required to support transportation operations.

The position regularly interacts with clients, drivers, facility staff, and members of the community. The supervisor must be comfortable working in a dynamic environment where transportation schedules, client needs, traffic, weather, and other operational circumstances may change throughout the day.

Employees may be exposed to communicable illnesses and emotionally sensitive or challenging situations while performing the essential functions of the position.

Why Join Pyramid Healthcare?

At Pyramid Healthcare, we believe transportation is more than getting someone from one place to another — it is an essential part of helping individuals access treatment, maintain stability, and move forward in their recovery.

Join a team where your leadership, reliability, and commitment to safety directly contribute to better outcomes for the people we serve.