Job Description

Responsible for the overall supervision, coordination and facilitation of transportation services as provided by the drivers. Responsible to ensure optimal safety of vehicle operations, driver accountability and training, and regulatory compliance. Works in close collaboration with Transportation Assistants, Center Administrators, IDT and Administration to provide safe, efficient and quality transportation services for LIFE Pittsburgh Participants and pre-enrollees.

Essential Functions:

• Responsible to provide all training, management and supervision to ensure safe vehicle operations for optimal participant customer service, care, and safety. This includes, but is not limited to, successful onboarding of new employees, initial and annual competency evaluations and ongoing reinforcement trainings.
• Will provide above noted trainings to ensure drivers have a high level of competency with vehicle operations for all or specific vehicles they will operate (Bus, Transit, and Minivan), safe lift operations and Participant securement including DME, disinfection, infection control, and emergency procedures.
• Will identify additional training needs for new or acute situations to ensure drivers have the knowledge and skills to safely transport Participants with specific needs.
• Continual assessment of driver performance to include simulated activities, “live” on road assessments, video/camera review and Participant/Caregiver interviews to ensure drivers continue to have the highest level of competence and safety.
• Monitors all daily, weekly and monthly vehicle logs to monitor for compliance, accuracy and areas that need addressed. Investigates all damage/issues with vehicles to identify root cause factors, recommends adaptations or corrections needed and/or corrective action if warranted.
• Maintains a professional relationship and effectively communicates with Participants, caregivers, drivers and contracted providers to promote positive outcomes and satisfaction.
• Collaborates with Transportation Manager to ensure solid understanding of route scheduling and operations to ensure driver compliance and optimal customer service and to stay in compliance with budgetary limits.
• Expected to actively participate in the quality assurance program and will provide monthly reporting to demonstrate the overall safety of operations.
• Performs all HR related functions for employees including, but not limited to, interviewing and selection, tracking position requirements, performance management and payroll functions.

Working Conditions:

• Primarily will work in the field with the drivers and vehicles and within the fleet warehouse. In addition, will be in the LIFE Pittsburgh Adult Day Health Centers (ADHC), travels to and works in Participant residences, hospitals, nursing home facilities or other settings in which the Participant may need support. Occasional travel for other related functions.
• Awareness that working with LIFE Pittsburgh Participants (in the home or the center) involves the potential for exposure to unpleasant sights and smells, exposure to blood borne pathogens and/or other communicable diseases. Universal Precautions must be utilized at all times.
• Consistent LIFE Pittsburgh vehicle exposure and on vehicle / on the road interaction will be expected.

Physical Demands Required:

• Standing, Walking, Lifting less than or greater than 50 lbs (with assistance or supportive equipment), Carrying less than or greater than 50 lbs, Push/Pull less than or greater than 50 lbs (may include W/C into PPT's homes via ramps), Climbing Ladders/Stairs, Crouching/Kneeling – Seldom Activity 0-10%
• Bending at Waist, Reaching, Talking – Occasional Activity 11-33%
• Sitting, Driving – Frequent Activity 34-66%
• Repetitive Motion (computer keyboard), Manual Dexterity, Fine Finger Manipulation, Hearing, Seeing – Consistent Activity 67-100%

Requirements

Knowledge /Skills / Abilities

• Must possess leadership ability and willingness to work harmoniously with and to supervise staff of differing backgrounds and experience levels.
• Excellent human relations skills, strong verbal and written communication skills to effectively deal with Participants, staff and reporting employees, IDT and administration.
• Must be able to problem solve, develop conceptual alternatives, and have the ability to seek out and recommends / implement new methods and principles.
• Advanced understanding and demonstrated competency of safety requirements for transporting the frail elderly population including three point restraints, wheelchair securement and transportation of a variety of functional and cognitive ability.
• Ability to engage and motivate and engage supervised employees to ensure optimal safety, customer service, and participant care in the safe transporting of the LIFE Pittsburgh Participants.
• Must be able to relate to and work with ill, disabled, elderly, demented, emotionally upset and / or confused at times Participants within the adult day health center and the homes.
• Experience with Microsoft Office and applicable software (Excel, Email, Trapeze, etc) along with mobile technology such as IPhone and Tablets.

Required Certification/License:

• Valid Driver’s license and automobile insurance
• Current DOT medical certification (or ability to obtain upon hire).
• Must have a vehicle for travel

Education/Experience:

• Experience with the Geriatric or frail population, minimum 1 year, required.
• Bachelor’s Degree in applicable field preferred.
• 3-5 years’ experience with Geriatric or special needs transportation, or safety management
• Prior supervisory experience required