Job Description

The Transportation Supervisor oversees the dispatching of all transportation staff, including bellmen, valets, and drivers, to ensure a seamless guest experience. This hands-on leader organizes drivers, manages reservations, and makes critical staffing decisions for every shift. You must be a proactive professional willing to perform all tasks within the department to support the team.

Qualifications

• Basic Requirements: Minimum age of 21 with a high school diploma or equivalent.
• Driving Credentials: Must pass a background check, drug screening, and motor vehicle report to meet insurance requirements.
• Experience: Previous hospitality or customer service experience is required.
• Communication: Exceptional communication skills and a pleasant, professional personality.
• Technical Skills: Proficiency in MS Office, email, web browsers, and general computer operations.
• Appearance & Availability: Must be well-groomed, adhere to uniform standards (including slip-resistant white footwear), and work a flexible schedule of nights, weekends, and holidays.

Essential Functions

• Logistics Coordination: Assign and track drivers and valet staff to operate effectively for guests and clients.
• Arrival Experience: Oversee the hotel check-in process and manage traffic flow at the hotel entrance and parking lots.
• Administrative Oversight: Supervise billing procedures and associate use of the SMS system.
• Professional Standards: Maintain a clean front entrance and valet office while keeping a professional composure in high-stress situations.
• Operational Awareness: Stay informed of resort amenity schedules and promotions to assist guests.
• Team Support: Provide backup for any driving assignments or valet needs as required.

Experience the Beauty of Lake LBJ

Horseshoe Bay Resort is nestled on 17,000 acres in the breathtaking Central Texas Hill Country. We offer a unique blend of luxury and genuine Texas hospitality, providing an "outdoor lover's dream" near Austin and some of the nation's premier golf courses. With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort.

Comprehensive Benefits

We offer competitive packages designed to support your health, wealth, and lifestyle:

• Health & Wellness: Medical, Dental, and Vision insurance.
• Income Protection: Long-term and short-term disability, Major Illness, and Accident insurance.
• Financial Security: 401k plan with employer match.
• Growth: Competitive pay with scheduled reviews and raises, plus career advancement through our Manager in Training (MIT) Program.
• Resort Perks: Subsidized associate housing, shuttle service, and weekly meal subsidies.
• Travel & Leisure: Discounts at over 100 Crescent Hotels & Resorts properties and access to resort amenities like golf.

Ready to lead in paradise? Apply today and help us deliver world-class service on the shores of Lake LBJ!