Job Description
Experience in e-commerce, quick commerce, or last-mile logistics.
Familiarity with fulfillment center or MFCs operations
Key job responsibilities
Responsibilities include, but are not limited to:
• Monitor in-store fulfillment operations (order acceptance, picking, packing, staging) and last-mile delivery (DP assignment, transit, delivery) in real time
• Identify and resolve operational exceptions — delayed orders, capacity gaps, quality drops, connectivity issues, and delivery failures
• Track key performance metrics (On-Time Performance, Delivery Success Rate, Pick Efficiency) and escalate deviations
• Coordinate with field teams, logistics partners, and cross-functional stakeholders to resolve issues within SLA
• Manage Delivery Partner capacity — monitor acceptance rates, release additional slots, and escalate shortfalls
About the team
NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Within NOC’s umbrella, resides a specific arm which manages Amazon Fresh, SSD & Amazon Now (Quick commerce) businesses. GSF – Central Operations (GSF-CO), part of the Network Operations Center (NOC), acts as the Command-and-Control center for the GSF operations in IN, SG and MENA. Team supports multiple lines of businesses such as (a) Amazon Fresh – i. Ultra-Fast Fresh (UFF) & ii. Hybrid 3P; (b) Sub-Same Day (SSD) across last mile, first mile, distribution centers, Supply Chain and (c) Amazon Now AKA Project Tez which is the Quick Commerce arm of amazon.in. In Addition, GSF CO manages delivery operations of More Super and Hyper Market (MSM) located in T10+ cities, remotely, where the scope includes order assignment, exception monitoring, COD reconciliation and BTO Scans. Apart from IN, GSF CO also supports Fresh, SSD & Quick Commerce (QC) operations in AE & SG geographies.
Basic Qualifications
- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel
- Experience with SQL
- • Bachelor's degree in any discipline
- • 0–2 years of experience in operations, logistics, supply chain, or customer service
- • Strong analytical skills with the ability to read and act on real-time data
- • Excellent written and verbal communication skills
- • Willingness to work rotational shifts including weekends and holidays
Preferred Qualifications
- • Experience in e-commerce, quick commerce, or last-mile logistics
- • Familiarity with fulfillment center or MFCs operations
- • Exposure to real-time monitoring tools or Control tower environments
- • Proficiency in Microsoft Excel and data visualization tools
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