Job Description

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Assist MHC staff with transportation for their consumers to essential appointments concerning their treatment and recovery.

Assist MHC staff with transportation for their consumers to essential appointments concerning their treatment and recovery.

Tuesday- Saturday 10AM-6:30pm

Position Responsibilities:
1. Transport consumers to and from designated appointments.
2. Transport medications to be delivered to consumers.
3. Communicate with the team regarding consumer concerns and/or transportation issues for the consumer.
4. Attend team, department and Agency meetings as required.
5. Maintain the MHC vehicles in optimal condition and report any concerns to the Transportation Supervisor.
6. Must inspect assigned vehicle at the beginning of work shift and complete vehicle inspection form.
7. Complete all required paperwork in a legible and timely manner.
8. Respond expediently to all communication with office.
9. Responsible for managing route, which includes calling consumers prior to leaving the office and planning route effectively.

Other Responsibilities:
● Responsible for attending all mandatory in-services, continuing education and annual health requirements
● Comply with all Corporate Compliance policies, practices and procedures
Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director
● Comply with all OSHA and safety policies, practices, and procedures. Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator
● Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
● Participate in proactive team efforts to achieve departmental and company goals
● Perform other duties as assigned
● Provide leadership to others through example and sharing of knowledge/skill
● Follow all policies and procedures set by the Agency

E ssen tial Ski lls and Expe ri ence

• High school diploma or general education degree (GED).

E ssen tial Requir em ents for the Pos ition:

• Valid Tennessee Driver’s License

• Acceptable Motor Vehicle Report (MVR)

• Acceptable Criminal Background Investigation

• Personal Automobile Insurance

• “F” Endorsement

Core Competen ci es

Customer Service

· Maintains friendly customer service attitude

· Builds appropriate rapport with consumers and teammates

· Assists consumers with entering and exiting the vehicle when necessary

Communications

· Notifies case managers when consumer is a “no-show”

· Responds expediently to all communication with office and supervisor

· Notifies supervisor of concerns, issues or ideas

Dependability

· Schedules PTO in advance

Time Management/Organization

· Reviews route schedule the day before and calls consumers to remind

them of their appointment

· Consistently gets consumers to appointments on time

· Assures minimal wait time when consumer is ready for pick up

Team Oriented

· On time to all meetings

· Assists other drivers when needed

· Assists other departments with transports including Crisis, CSU, IIC

and the HOST program

Reporting to this Po sition:

• None

P hysi cal De mands and Wo rk En vironm en t

The physical demands and work e nvi ronment c harac ter istics descr ibed here are re pres ent ati ve of those that must be met by an emplo yee to s uc ces sf ul ly per form t he ess enti al functi ons of this job R eas onable acc ommodati ons may be made to enable in di vid uals with disa bi lities to perform t he ess enti al functi ons

• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Work environment: The noise level in the work environment is usually moderate.

BENEFITS: Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.