Position Title: Student Assistant

Position Department: Transportation Solutions

Full/Part-Time: Part-Time

Wage: $18.45 per hour

Reports To: Commute Coordinator and Department Manager

Click here to apply!

Associated Students Summary

Associated Students’ (A.S.) mission is to support and represent the students of San José State University by continuing the organization’s legacy of student advocacy and leadership; to enhance SJSU students’ education through high quality programs and services; and to prepare students as they move towards a thoughtful and purposeful life after graduation.

A.S. is a non-profit auxiliary corporation serving the students of San Jose State University whose primary source of funding is from mandatory student body fees. A.S. Departments include the Cesar Chavez Community Action Center, Child Development Center, General Services Center, Human Resources, Information Technology, Events, Marketing, Print & Technology Center, Student Government, and Transportation Solutions.

The Student Assistant plays a key role in promoting and implementing Transportation Solutions (TS) programs that make sustainable commuting easier, more affordable, and more accessible for the SJSU community. Established over two decades ago and funded by student fees, TS is dedicated to reducing single-occupant driving to campus, encouraging the use of public transit, and helping students travel safely and affordably so they can focus on their education—not their commute.

In this position, the Student Assistant serves as the first point of contact for students and community members who visit the front desk, call, or email. As the face of our department, this role helps create a welcoming and professional first impression while assisting commuters with their transportation needs. The Student Assistant contributes to the creation of marketing/informational/wayfinding materials, responds to student inquiries, provides personalized trip-planning support, supports data analysis for transit programs, and engages the campus community through creative outreach activities.

Collaboration is key in this role. The Student Assistant works closely with the Associated Students Marketing Department, the General Services Center, other A.S. and SJSU departments, and occasionally with outside agencies and community partners to ensure programs and services are effectively coordinated, promoted, and accessible to all.

Essential Functions

• Greet and assist visitors in person, by phone, and via email courteously and professionally.

  ● Respond to customer inquiries and complaints by identifying issues, providing appropriate solutions, and ensuring timely resolution.

  ● Handle sensitive documents with discretion and maintain compliance with confidentiality policies and regulations, including FERPA.

  ● Maintain departmental records and perform data entry and updates as needed.

  ● Organize department files, maintain a clean office environment, and monitor office and promotional inventory supplies.

  ● Provide transportation information and travel planning guidance to students, promoting alternatives to driving alone.

  ● Collaborate with internal departments and external agencies on events and program coordination.

  ● Assist in developing, implementing, and evaluating marketing strategies, outreach campaigns, and special projects.

  ● Participate in and help coordinate outreach activities, representing the department through event planning, presentations, and tabling. Updated 11.2025

  ● Support the promotion of annual commute surveys and assist in soliciting prize donations from local businesses.

  ● Assist in creating and planning social media content and digital outreach efforts.

  ● Draft written communications, including campus-wide emails and promotional messages.

  ● Participate in all staff meetings and regular one-on-ones with supervisor(s).

Other Duties

• This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Activities, duties, or responsibilities may change at any time, with or without notice.

Required Knowledge, Skills, and Abilities

• Ability to work effectively and efficiently in a diverse university environment.
• Capacity to work independently with minimal supervision while maintaining confidentiality and professionalism.
• Excellent oral and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency with Microsoft Excel and Google Workspace applications.
• Consistent professionalism and a positive attitude when interacting with students, faculty, staff, and the public.

Work Environment, Hours, and Physical Demands

• Work is performed in an office environment using standard office equipment.
• Typical work hours are Monday through Friday, between 8:30 AM and 4:30 PM. Occasional evening or weekend work may be required based on departmental needs.
• Must be able to operate a computer, keyboard, mouse, and phone.
• Must be available to work a minimum of 15 hours per week.

Preferred Education and Experience

• Knowledge of local and regional transit systems.
• A passion for creating alternatives to driving for the campus community.
• Experience with Instagram
• Proficiency with Canva.
• Experience with public speaking, community engagement, or outreach activities.
• Experience with student advocacy.
• This position is eligible for Federal Work Study.

Notes to Applicants

All Associated Students employees must be fully vaccinated against COVID-19 no later than September 30, 2021, unless they are exempt from this requirement because an exemption has been granted based on a medical contraindication or sincerely held religious beliefs. Fully vaccinated means that an individual has received all recommended doses of a COVID-19 vaccine that has received Emergency Use Authorization or full approval from the U.S. Food and Drug Administration (FDA) and that it has been at least two weeks since the final recommended dose.

The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

This position may be exposed to sensitive or personal information and is required to comply with the requirements set forth by the Integrated CSU Administrative Manual 8000 series and Associated Students Information Security Standards as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily after a conditional offer of employment. Failure to satisfactorily complete the background check may affect a conditional offer of employment.

Equal Employment Statement

Associated Students provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. A.S. provides reasonable accommodations for applicants with disabilities who self-disclose.

Applications

Applicants must submit a complete application through the Associated Students applicant tracking system, ADP. Only complete applications will be considered.

Deadline

The position will remain open until filled.

Click here to apply!