Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Transport Team Leader will oversee the transport and dispatch functions, focusing on employee development, fleet management, and third-party logistics (3PL) providers. This role emphasises driving cost efficiencies while maintaining a strong customer-centric approach.

Key Responsibilities:

• Identify risks and opportunities, and implement innovative solutions to enhance logistics delivery
• Source external freight carriers that meet safety, quality, environmental, and regulatory standards to fulfill customer objectives.
• Implement processes and controls for Allocators, Drivers, and Dispatch Staff to manage customer service and communication effectively.
• Lead the transport and dispatch team in line with business goals, overseeing the organisation and prioritisation of daily workload and staffing needs to meet production goals for the transport division.
• Provide strong leadership to develop team members and leverage operating systems and communication tools.
• Analyze service issues and implement changes to enhance service quality.
• Organize and prioritize daily work orders and staffing needs to meet production targets.
• Ensure compliance with health and safety, environmental, vehicle and license requirements.
• Manage third-party logistics (3PL) providers such as Qantas, Air-Road, Star Track, and Border Express to ensure cost-effectiveness, budget control, service excellence, and the smooth management of purchase orders.
• Focus on controlling costs and improving KPIs to enhance efficiency, lower operating costs, and increase profit margins while meeting budget expectations.
• Champion a ‘customer first’ approach, ensuring best-in-class customer service is delivered.
• Strategically plan driver resources and manage administrative processes.
• Ensure fleet operations comply with legislative requirements.
• Maintain close interaction with the customer service department to ensure service delivery standards are always met.
• Collaborate with key stakeholders to integrate and optimise logistics solutions.
• Analyse service failures and improve processes to enhance service quality

Skills and Experience:

• Team Leader and logistic experience
• Knowledge of supply chain management
• High level of computer literacy
• Experienced in utilising industry-focused track and trace software/system package
• High level of attention to detail
• Ability to work calmly and efficiently in a very high-pressure environment

This description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position. It is, instead, a description of the essential elements of the position that are needed for recruitment, placement, orientation, training, competency and performance management, classification, compensation determination and other Human Resource action s

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.