Job Description
of a Trans Ops Representative
The TOC is Amazon's central command and control hub for transportation execution across the Supply Chain network. Operating across North America, India, and the EU, the TOC ensures seamless freight movement from vendor pick-up through fulfillment center delivery and onward to carrier hubs.
What the TOC does:
Ensures on-time pick-up and delivery of freight between vendors, Fulfillment Centers (FCs), and carrier hubs, resolves transportation exceptions while keeping all stakeholders informed, Analyzes network trends to drive automation and process improvements, Monitors real-time network data for actionable operational insights
Operational Verticals - Inbound Operations - Manages the Vendor → Carrier → Fulfillment Center pipeline. You'll ensure freight is picked up on schedule and delivered per appointment, resolving any issues that arise during the pick-up-to-delivery lifecycle. Outbound Operations - Manages the Fulfillment Center → Carrier → Carrier Hub pipeline. You'll ensure trucks depart FCs on time to fulfill customer delivery promises, addressing issues from FC departure through final delivery.
Key Responsibilities
• Stakeholder Communication: Serve as the bridge between external partners (carriers, vendors, suppliers) and internal teams (Retail, Finance, Software Support, Fulfillment Centers)
• Data Analysis & Reporting Extract and analyze data from multiple databases using Excel, Access, SQL, and other tools; deliver ad hoc reports that drive decisions
• Performance Metrics Develop, track, and interpret key metrics to improve business outcomes
• Business Requirements Scoping: Define functional requirements for Amazon's technology teams to build scalable solutions
• Data-Driven Decision Making: Quickly assess business impact of emerging trends and act decisively
• Issue Escalation & Resolution: Systematically escalate problems to the right owners and drive follow-through to resolution
• Narrative & Reporting: Create clear narratives outlining weekly findings, goal variances, and present insights in review forums
• Real-Time Customer Support: Deliver exceptional customer experience in a fast-paced environment.
Basic Qualifications
• Bachelor's degree (any discipline)
• Advanced proficiency in Microsoft Excel (Pivot Tables, VLookUps, data modeling)
• Experience communicating with multiple stakeholders, including C-level executives and cross-functional teams, Proven ability to thrive in fast-paced, high-performance team environments
• Strong written and verbal communication skills
• Foundational understanding of logistics and supply chain operations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Mode of joining:
Virtual (WFH) in the below 10 Preferred Locations:
Telangana, Karnataka, Andhra Pradesh, Punjab, West Bengal, Tamil Nadu, Rajasthan, Utter Pradesh, Delhi, Maharashtra.
Key job responsibilities
Stakeholder Communication: Serve as the bridge between external partners (carriers, vendors, suppliers) and internal teams (Retail, Finance, Software Support, Fulfillment Centers)
• Data Analysis & Reporting Extract and analyze data from multiple databases using Excel, Access, SQL, and other tools; deliver ad hoc reports that drive decisions
• Performance Metrics Develop, track, and interpret key metrics to improve business outcomes
• Business Requirements Scoping: Define functional requirements for Amazon's technology teams to build scalable solutions
• Data-Driven Decision Making: Quickly assess business impact of emerging trends and act decisively
• Issue Escalation & Resolution: Systematically escalate problems to the right owners and drive follow-through to resolution
• Narrative & Reporting: Create clear narratives outlining weekly findings, goal variances, and present insights in review forums
• Real-Time Customer Support: Deliver exceptional customer experience in a fast-paced environment.
Basic Qualifications
- Experience troubleshooting and documenting findings, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Can work proactively and independently, meet deadlines, and deliver on projects and tasks
- Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
- Experience in writing and editing with a strong command of grammar, punctuation and style
- Knowledge of working over internet and successfully navigating websites
- Knowledge of Microsoft Office including Outlook, Word, and Excel
- Qualitative Requirements
Preferred Qualifications
- Qualitative Requirements
- Ø Graduation in any specialization from a recognized university.
- Ø Excellent communication skills (written and verbal).
- Ø Ability to communicate correctly and clearly with all customers
- Ø Good comprehension skills – ability to clearly understand and state the issues customers present
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
