Job Description

Founded in 1878, Caleres is a global footwear company comprised of some of the world’s most loved brands including Famous Footwear, Sam Edelman, Vionic, Naturalizer, Dr. Scholl's, Allen Edmonds and many more. Caleres' legacy includes 145+ years of craftsmanship, a passion for fit with a mission to inspire people to feel great…feet first.

What We Do – Accountabilities

• Partner with Inbound Transportation and Order Management teams to determine if arriving orders are candidates for pre-routing to reduce the risk of order cancellations
• Follow up with customers and carriers to encourage timely pick up of orders that are ready and eligible for routing
• Follow customers’ routing instructions to minimize chargebacks
• Maintain accurate records for customer paid orders and orders for which routing instructions need to be communicated to DC operations
• Identify and recommend routing efficiencies

Essential Functions

• Assigned specific outbound customers / accounts
• Support and build relationships with assigned accounts
• Use warehouse management system to identify orders that are available for shipment creation
• Schedule and communicate pick up appointments and follow up as necessary to ensure on-time pick-ups
• Monitor emails and customer routing portals for customer response to routing requests
• Utilize reporting tools to monitor shipment pickup status
• Update & communicate shipping schedule with Operations leadership, including orders that could be at-risk
• Generate and organize all related paperwork and required information for customer orders, and retain in appropriate files
• Maintain current and create new work instructions, accurately detailing shipping requirements for each account
• Effective usage of TMS (transportation management system) for shipment building / creation
• Maintains critical internal & external customer, carrier, and order management contacts
• Works to identify and partner with carriers, customers, and order management to resolve capacity and service issues
• Plan with DC operations daily to ensure continuous product flow

Preferred Qualifications & Education

• Bachelor’s Degree, Associate’s Degree preferred
• Experience in a Distribution Center, Transportation Department or Customer Service field preferred
• Ability to partner with multiple cross-functional teams
• Ability to problem solve and innovative thinking abilities
• Strong attention to detail and accuracy
• Proven organizational, prioritization and time management abilities
• Ability to communicate professionally, both orally and in writing
• Capability to manage multiple tasks, simultaneously, without compromising quality
• Working knowledge of Microsoft Office Suite, basic typing skills and experience with a Warehouse Management System/Transportation Management System (TMS)
• PKMS & AS400 knowledge preferred

Physical Requirements and/or Environment

• Office/Cubicle/Distribution Center

Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.

Caleres is invested in our Associates. We regularly review our pay matrices and update appropriately based on need. Starting pay is determined by several factors, including relevant skills, qualifications, and experience. The actual pay will equal or exceed the required minimum wage applicable to the job location. Please visit yourcaleres.com to review all associated benefits.

Fraudulent Recruiting Disclaimer: Please beware of fraudulent recruiting. Legitimate Caleres, contacts will use @caleres.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Caleres employee, please refer to our fraudulent recruiting statement found here: https://www.caleres.com/careers/be-aware-of-recruiting-fraud