Job Description

Transportation - Intake - PUNE

Department: Administration

Employment Type: Permanent - Full Time

Location: Pune

We are looking for a proactive and detail-oriented Claims Processor to support our US Auto & Transportation claims division. This role involves handling motor and property-related insurance claims from initiation to settlement, coordinating with stakeholders, and ensuring adherence to compliance and quality standards.

Key Responsibilities

• Support US counterparts in managing the complete claims lifecycle using predefined templates.
• Create and process policy claims for motor and property-related cases.
• Proactively communicate with customers via email to gather required documentation and provide claim updates.
• Take ownership of claims through to the settlement stage, ensuring accurate assessment of loss and calculation of payable amounts.
• Review customer-provided documentation and determine coverage eligibility or request additional substantiation.
• Work on third-party client systems to validate claim information and update data on the Davies in-house claims system.
• Perform manual policy validation checks through client portals in the absence of automated tools.
• Set up new claims and maintain regular updates on internal systems.
• Ensure quality standards are met and assist in process improvement initiatives.

Skills, Knowledge & Expertise

• Graduation (Bachelor’s degree in any stream) is mandatory.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Basic calculation skills relevant to property damage and motor claims.
• Knowledge of insurance processes, particularly in motor/property lines, preferred. Ability to work independently with minimal supervision.
• Analytical mindset with a proactive approach to problem-solving.
• Ability to handle sensitive customer data with integrity and accuracy.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook).
• Flexible and willing to learn new tools or systems as per client/process need.